Senior Resource Manager

About This Opportunity

Our talent team is representing a confidential B2B marketing agency seeking a Senior Resource Manager to join their operations in the United States. This role will work EST hours to provide coverage for international teams and will play a critical part in optimizing how talent and partners are deployed across global client portfolios.

As the Senior Resource Manager, you'll ensure the right people are on the right projects at the right time, balancing full-time staff and contractor resources to meet delivery needs and operational goals. This is a strategic and hands-on position that requires strong commercial acumen, stakeholder management skills, and operational excellence.

Responsibilities

Resource Planning & Allocation

• Oversee daily resourcing across multiple client portfolios in partnership with delivery and creative/strategy leadership
• Lead global portfolio resourcing discussions, facilitating capacity planning and resolving conflicts efficiently
• Partner with global counterparts to manage cross-regional allocations and ensure balanced workload distribution
• Monitor utilization, availability, and forecast data to identify trends, gaps, and risks proactively
• Support business cases for new hires or long-term contractor engagement based on demand forecasting

Contractor Management

• Oversee all administrative and operational aspects of onboarding, extensions, and offboarding for contingent talent
• Ensure freelancer usage aligns with commercial targets and hiring policies
• Maintain compliance with relevant regulations and vendor management standards
• Track and report on contractor spend and usage patterns for delivery and finance teams

Operational Excellence & Process Improvement

• Maintain high-quality data in resource management systems to ensure accurate reporting on utilization, forecasting, and capacity planning
• Partner with business systems and finance teams to continuously refine forecasting and time-tracking processes
• Drive adoption of new tools, processes, and reporting dashboards within delivery teams
• Contribute to the evolution of workforce operations by integrating flexible capacity models

People & Partnership

• Build strong working relationships with delivery directors, client services, creative directors, and finance partners across the region
• Coach and mentor colleagues to develop consistent and proactive resourcing practices
• Foster collaboration across regions to create a unified global resourcing culture

What We're Looking For

Required Experience & Skills:

• 3-5+ years of experience in resourcing, workforce planning, or operations within marketing, digital, or professional services environments
• Deep understanding of project delivery cycles in creative or B2B marketing contexts
• Advanced skills in resource planning and operational tools such as Kantata/Mavenlink, Float, 10kft, Smartsheet, and Excel
• Strong commercial mindset with the ability to balance financial efficiency with operational excellence
• Proven ability to communicate effectively and manage stakeholders at senior levels
• Confident operating in complex, matrixed, global environments

Personal Attributes:

• Calm and solution-oriented under pressure, able to navigate complex or changing scenarios with confidence
• Knowledgeable about agency resourcing and the strategic use of contractors
• Operationally sharp, translating complex policies into simple, efficient workflows
• Excellent communicator and collaborator across multiple departments
• Highly organized and proactive with strong follow-through
• Personable problem-solver who brings clarity to tense situations

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your application and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—we'll manage all communication and coordination throughout the interview process to ensure the best possible experience for you.

Pay

Pay via Get A Job.ai: $72,000 - $90,000

Benefits through the client include:

• Comprehensive medical, dental, and vision insurance
• Pre-tax flexible spending accounts (healthcare, dependent care, and transit)
• 4% 401(k) contribution with no vesting period
• Generous paid time off (recommended minimum 20 days)
• 15 days of sick leave annually
• Holiday shutdown (December 26-29)
• Parental leave: 12 weeks full pay for primary caregivers, with additional options
• Access to well-being platform including therapists and coaches
• Employer-funded life, AD&D, and disability insurance
• Company events and team-building activities

Equal Employment Opportunity: Get A Job.ai is committed to equality of opportunity and welcomes applications from all qualified individuals. We encourage candidates from diverse backgrounds to apply, even if you don't meet 100% of the requirements. If you require accommodation during the application process, please let us know.