- Company: Get A Job.ai
- Location: South Africa
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a UK-based SaaS consultancy operating as a certified partner for a leading work management platform. Our client runs a lean, efficient operation and is looking for a talented Customer Success Manager to join their remote team in South Africa.
This is a fully remote position where you'll have control over your schedule while managing client relationships and driving account growth. You'll be trusted to deliver results on your terms, provided you meet deadlines and show up for client commitments.
Responsibilities
- Manage client retention and account health following platform implementation
- Conduct Executive Business Reviews with key stakeholders to demonstrate ROI using platform analytics
- Identify and execute account expansion opportunities including seat growth, tier upgrades, and product add-ons
- Deliver client training on platform best practices through video tutorials, live sessions, and workflow guidance
- Monitor software adoption metrics and proactively address potential churn risks
What We're Looking For
- 2 to 4 years of proven experience in SaaS Customer Success or Account Management
- Strong working knowledge of work management platforms (certification in monday.com or similar tools is a significant advantage)
- Demonstrated track record managing churn and successfully closing upsell opportunities
- Consultative approach with the ability to present data insights clearly to executive-level clients
- Self-directed professional who thrives in a remote, autonomous environment
- Excellent communication skills and comfort using video and collaboration tools
How We Work With You
When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening. If there's a strong match, we'll submit your candidacy to our client for consideration. Please do not contact the client directly—all communication flows through our recruiting process to ensure the best experience for everyone involved.
What's On Offer
This role offers a base salary of R27,000 to R32,000 per month, along with commission incentives that scale as you grow your accounts. Our client provides all necessary equipment and offers genuine opportunities for career progression—with a realistic path to senior roles within two years as the business continues to scale.
Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in South Africa
South Africa, officially the Republic of South Africa (RSA), is the southernmost country in Africa. Its nine provinces are bounded to the south by 2,798 kilometres of coastline that stretches along the South Atlantic, and Indian Ocean; to the north by the neighbouring countries of Namibia, Botswana, and Zimbabwe to the east and northeast by Mozambique, and Eswatini, and it encloses Lesotho. Covering an area of 1,221,037 square kilometres, the country has a population of over 63 million people, making it the sixth-most populated country in Africa. Pretoria is the administrative capital, while
Note: South Africa observes a public holiday on Sep 24 — Heritage Day.
🇿🇦 Relocation safety for South Africa: Exercise Increased Caution — via Warnely, CC BY 4.0
National unemployment rate in South Africa: 32.4% — via World Bank
GDP per capita in South Africa: $6,598 — via World Bank
Consumer price inflation in South Africa: 3.2% (annual) — via World Bank
Real GDP growth in South Africa: 1.1% (annual) — via World Bank
Average hours worked per week in South Africa: 42.4 — via ILOSTAT
Mean monthly earnings in South Africa: $603 — via ILOSTAT
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Success Manager
- Employer Get A Job.ai
- Location South Africa
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 8, 2026
- Apply by October 9, 2026
- Country South Africa
- Overview Full job description on this page (370 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Customer Success Manager
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