Customer Success | SMB | French Market (Paris)

About This Opportunity

We are representing a fast-growing legal technology company that is expanding into the French market. Our client is a well-funded SaaS platform serving thousands of legal professionals across Europe, and they're now building their French customer success function from the ground up.

This is a rare opportunity to be the first dedicated Customer Success Manager for France, owning the entire French portfolio and adapting a proven playbook that has already delivered strong results in other European markets.

Your Responsibilities

• Own the complete French customer portfolio from onboarding through renewal, with primary focus on retention and account growth through upsell and expansion
• Run a proactive, commercial customer success approach—identifying opportunities in every customer interaction and driving revenue growth
• Serve as the single point of contact for French customers across onboarding, product support, feedback collection, and strategic account planning
• Adapt and localize successful European market strategies specifically for the French customer base
• Build and maintain dashboards, monitor portfolio health KPIs, and report on customer success metrics
• Collaborate closely with Product and Marketing teams to represent customer voice and market needs

What We're Looking For

• 2 to 4 years of experience in Customer Success or account management, ideally within a SaaS, tech, or software environment
• Commercial mindset with the ability to identify expansion opportunities and add value in every customer interaction; direct sales experience is a plus
• Strong CRM proficiency (HubSpot experience is beneficial)
• Comfort working in a fast-moving, hands-on environment while building processes and scaling operations
• Experience with legal or professional services customers is advantageous but not required
• Native-level French and fluent English are required
• Self-starter mentality with strong analytical skills and comfort building your own reporting and tracking systems

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening to understand your experience and career goals. If there's a strong match, we'll submit your candidacy to our client and guide you through their interview process, which includes conversations with the hiring manager, team members, and senior leadership, along with a practical customer scenario exercise.

Please apply exclusively through Get A Job.ai. Do not attempt to contact the client directly, as this may disqualify your application.

Location and Work Arrangement

This role is based in Paris with an initial onboarding period in Milan (travel fully covered by the client).

Compensation

The client offers a competitive compensation package including base salary, equity participation, comprehensive health coverage, meal vouchers, transportation support, wellness benefits, and opportunities to work from other European office locations throughout the year.

Pay via Get A Job.ai will be discussed during the screening process and is competitive with the Paris market for this level of experience.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure fair access to opportunities regardless of race, gender, age, religion, identity, or experience level.