- Company: Get A Job.ai
- Location: Belgium
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
Our talent team is representing a confidential SaaS organization that specializes in delivery management and logistics optimization. They are experiencing rapid growth across Europe and the Middle East and need an experienced Senior Customer Success Manager to join their team in Belgium.
This is a customer-facing role where you'll take ownership of a portfolio of enterprise accounts, driving platform adoption and ensuring clients maximize value from their technology investment. You'll serve as a trusted advisor to senior stakeholders while acting as the technical product expert for complex integrations.
Responsibilities
- Own and manage a portfolio of enterprise customer accounts, maximizing platform engagement and satisfaction
- Develop Success Plans and conduct Quarterly Business Reviews (QBRs) to align customer outcomes with their business targets
- Proactively monitor customer KPIs and usage patterns to identify opportunities for deeper platform adoption
- Serve as the technical product expert, providing solution training, testing, and troubleshooting using tools such as Visual Studio Code and Postman
- Champion the voice of the customer in internal product discussions and feature development
- Support product feature validation and roll-out initiatives with key accounts
- Drive adoption of new platform features relevant to each customer's operations
What We're Looking For
Required:
- 5+ years of experience in customer-facing roles such as account management, consulting, customer success, or sales
- Perfect fluency in Spanish, French, and English
- Outstanding customer management skills with proven ability to build strong client relationships
- Substantial experience working with SaaS platforms and understanding of IT solutions and API integrations
- Executive presence and ability to engage confidently with senior stakeholders
- Exceptional communication capabilities across written and verbal channels
Preferred:
- Experience in logistics and supply chain operations
- Hands-on experience using Postman for API testing
How We Work With You
When you apply through Get A Job.ai, one of our recruiters will screen your application and qualifications. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication should flow through our recruiting team to ensure the best experience for everyone involved.
This role offers flexible work arrangements (office, remote, or hybrid), a competitive salary package, fringe benefits, professional development opportunities, and the chance to work with an international team in a collaborative culture.
Pay
Compensation details will be discussed during the screening process based on experience and qualifications.
Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices and welcomes applications from candidates of all backgrounds.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Terms used in this posting
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
Explore Get A Job.ai online
Working in Belgium
Belgium, officially the Kingdom of Belgium, is a country in Northwestern Europe. Situated in a coastal lowland region known as the Low Countries, it is bordered by the Netherlands to the north, Germany to the east, Luxembourg to the southeast, France to the south, and the North Sea to the west. Belgium covers an area of 30,689 km2 (11,849 sq mi) and has a population of more than 11.8 million; its population density of 383/km2 (990/sq mi) ranks 22nd in the world and sixth in Europe. The capital and largest metropolitan region is Brussels; other major cities are Antwerp, Ghent, Charleroi, Liège,
🇧🇪 Relocation safety for Belgium: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in Belgium: 5.9% — via World Bank
GDP per capita in Belgium: $60,750 — via World Bank
Consumer price inflation in Belgium: 2.5% (annual) — via World Bank
Real GDP growth in Belgium: 1.0% (annual) — via World Bank
Statutory minimum wage in Belgium: €2,234/month — via Eurostat
Cost of living in Belgium: 18.7% above the EU average — via Eurostat
Job vacancy rate in Belgium: 3.5% — via Eurostat
Average hours worked per year in Belgium: 1,586 — via OECD
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Senior Customer Success Manager (ES/EN/FR)
- Employer Get A Job.ai
- Location Belgium
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 8, 2026
- Apply by October 8, 2026
- Country Belgium
- Overview Full job description on this page (405 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Customer Success Manager
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