SMB Account Manager – UKI

About This Opportunity

We are representing a confidential food delivery technology client in their search for an SMB Account Manager to join their Manchester team. This is a high-impact commercial role where you'll partner with restaurant operators to drive growth, optimize their delivery operations, and help them succeed on a leading marketplace platform.

Our client sits at the center of a dynamic three-sided marketplace connecting consumers, merchants, and delivery partners across the UK and internationally. You'll be part of a fast-paced commercial function that shapes partnerships, unlocks revenue opportunities, and builds data-driven growth strategies.

Responsibilities

• Manage a portfolio of small-to-medium business accounts independently using a desk-based relationship model via phone, email, and video
• Build and maintain long-term partnerships with restaurant operators, serving as their primary consultant for platform success
• Execute national and local marketing campaigns to improve order volume, retention, and customer satisfaction metrics
• Provide consultative guidance on delivery best practices and help partners leverage platform technology and promotional tools
• Collaborate cross-functionally between merchant partners and internal teams to deliver tailored solutions
• Use data analysis to diagnose performance issues quickly and implement practical solutions
• Drive growth outcomes for both partners and the business through proactive account management

What We're Looking For

• Proven track record in account management with telephone-based support and sales experience
• Strong data-driven problem-solving skills with the ability to identify core issues efficiently
• Excellent phone communication skills and persuasive, creative approach to removing barriers
• Genuine enthusiasm for technology and how digital tools drive business performance
• Results-oriented mindset focused on delivering positive outcomes
• Ability to manage a high-velocity portfolio independently while maintaining relationship quality
• Comfortable working in fast-paced, entrepreneurial environments with autonomy and accountability

Location and Working Arrangements

This role is based in Manchester city centre with a hybrid model: 3 days in office, 2 days remote. The anticipated start date is October 2026.

How We Work With You

As a recruiting partner for this confidential client, Get A Job.ai manages the full candidate experience. Here's how the process works:

• Submit your application through the Get A Job.ai platform
• Our talent team will review your qualifications and conduct an initial screening
• Qualified candidates are presented directly to our client for consideration
• We coordinate all interview stages and provide guidance throughout
• Please do not contact the client organization directly—all communication flows through Get A Job.ai to ensure a smooth, professional process

The interview process typically includes 3-4 stages: recruiter screen, hiring manager interview with potential case study presentation, and final decision.

Pay

Base salary for this role is £29,300 with performance bonus potential up to £6,000 annually.

Equal Opportunity

Get A Job.ai is committed to fostering an inclusive recruitment process. We welcome candidates from all backgrounds and work to ensure equitable access throughout our screening and submission process.