Owner Services Representative

Join Mymvw as an Owner Services Representative based at Maui Kaanapali Villas, a premier vacation ownership destination in Hawaii. This full-time position offers the opportunity to deliver exceptional service to our valued property owners and guests while being part of a dedicated team in one of the world's most sought-after vacation locations.

Position Summary

As an Owner Services Representative, you'll be the primary point of contact for our owner community. You'll handle inquiries, manage relationships, resolve concerns, and ensure every interaction reflects our commitment to hospitality and excellence. Your role bridges ownership satisfaction with property operations, making you essential to our mission of creating memorable vacation experiences.

Key Responsibilities

• Respond promptly and professionally to owner and guest inquiries via phone, email, and other communication channels
• Manage account information, reservations, and booking details for property owners
• Address and resolve owner concerns and complaints with care and solutions-focused thinking
• Provide detailed information about property amenities, services, and resort offerings
• Coordinate with other departments to ensure owner needs are met efficiently
• Maintain accurate records and documentation of owner interactions and transactions

What You Bring

• Strong customer service background with a genuine passion for helping others
• Excellent written and verbal communication skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Problem-solving mindset and patience when handling difficult situations
• Proficiency with computer systems and willingness to learn new software platforms
• Professional demeanor and dedication to delivering consistent, high-quality service

Working at Mymvw

Mymvw values team members who are committed to owner satisfaction and take pride in their work. Based at our Maui Kaanapali Villas location, you'll be part of a hospitality-focused organization serving an international owner community. This position offers the chance to build a career in vacation ownership management while working in a beautiful Hawaiian setting.

Apply Today

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.