Customer Training Consultant

About This Opportunity

Our talent team is representing a confidential healthcare technology organization in their search for a Customer Training Consultant. This remote role serves hospital systems across the United States, helping clinical teams optimize their supply chain and workflow management platforms. You'll lead strategic training initiatives that enable healthcare providers to spend less time managing supplies and more time focused on patient care.

Responsibilities

• Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals
• Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization
• Provide expert guidance on training best practices, change management, and implementation strategies
• Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques for effective training delivery
• Conduct and manage virtual training programs using platforms such as Zoom and MS Teams
• Develop training content and user guides that meet specific needs and support solution workflows
• Oversee the training process from initial planning through department-level kickoff and go-live
• Ensure smooth handoff to Customer Success teams with clear documentation and transition plans
• Monitor training effectiveness and provide post-professional training services as needed

What We're Looking For

• Bachelor's degree in Education, Healthcare Administration, Organizational Development, or equivalent work experience preferred
• Certification in training or instructional design (CPTD, ATD, Kirkpatrick) preferred
• 5+ years of experience in training, consulting, change management, or organizational development within healthcare preferred
• Experience with EHR systems (Epic, Cerner) or healthcare IT solutions preferred
• Strong understanding of adult learning principles and instructional design
• Proficiency in virtual training tools and Learning Management Systems (LMS)
• Excellent facilitation, presentation, and communication skills
• Ability to manage multiple projects and stakeholders simultaneously
• Familiarity with healthcare operations, compliance, and clinical workflows
• Strategic thinker with a consultative approach and strong relationship-building skills
• Adaptable, proactive, and solution-oriented in fast-paced environments
• Ability to travel 75% to customer sites (hospitals and healthcare systems)
• Customer/vendor credentialing required (may include vaccinations)
• Must be based within the United States

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and ensure alignment with the role requirements. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communications must go through our team to properly represent your candidacy.

Pay

This is a full-time, remote position. Compensation details will be discussed during the screening process based on your experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to creating an inclusive environment. We encourage applications from all qualified candidates regardless of background, experience, or identity.