Endear – Account Manager

About This Opportunity

We are representing a fast-growing, profitable SaaS client in the retail technology space. This is a fully remote Account Manager role where you'll own customer success, drive retention, and identify expansion opportunities across a portfolio of retail brands. Our client has built a modern platform that empowers brick-and-mortar retail teams with data-driven tools to personalize customer engagement and increase sales.

This is a high-ownership role in a lean, remote-first environment. You'll work directly with a VP of Sales, Account Executives, and cross-functional stakeholders including product and marketing leadership. If you thrive in startup settings where you can shape processes and wear multiple hats, this is an excellent fit.

Responsibilities

• Build and maintain strong relationships with existing customers to ensure long-term success and platform adoption
• Conduct customer onboarding sessions and training via screenshare walkthroughs and live Q&A
• Monitor account health and proactively address any signs of declining engagement or usage
• Identify upsell, expansion, and renewal opportunities through strategic guidance and problem-solving
• Guide customers through contract renewal and expansion processes
• Create customer success resources including video tutorials and written documentation
• Collaborate with product and marketing teams to surface customer feedback and ensure alignment
• Support the sales team on smaller sales opportunities as needed
• Provide customer support via chat, email, and phone when required

What We're Looking For

• 2+ years of account management experience at a B2B SaaS company
• Experience working with retail businesses is a strong plus
• Comfortable working 100% remotely with minimal oversight
• Self-starter with an entrepreneurial mindset who takes ownership of outcomes
• Solutions-first approach to customer challenges
• Excited by the fast pace and ambiguity of startup environments
• Strong ability to self-manage, prioritize tasks, and adapt to shifting priorities
• Bias toward action—you solve problems first and ask questions later
• Eager to learn, grow, and take on responsibilities beyond the core role

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and fit for the role. Once we align on your qualifications, we submit your profile to our client for consideration. Please do not contact the client directly—all communication flows through Get A Job.ai to ensure a smooth, professional process.

Pay

Pay via Get A Job.ai: $60,000–$70,000 USD base plus bonus opportunities, depending on experience. Our client also offers comprehensive healthcare including dental and vision, a home office or co-working stipend, and flexible unlimited PTO.

Equal Opportunity
Get A Job.ai is committed to inclusive hiring practices. We welcome candidates of all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.