Senior Customer Technical Program Manager – AI Datacenter

About This Opportunity

We are representing a confidential leader in accelerated computing and AI infrastructure. Our client is seeking a Senior Customer Technical Program Manager to lead high-stakes technical programs with hyperscalers, cloud service providers, and their manufacturing partners. This role sits at the critical intersection of engineering, operations, and strategic customer engagement—driving AI datacenter deployments at unprecedented scale.

As part of our talent team at Get A Job.ai, we're looking for a seasoned program manager with deep technical acumen, exceptional cross-functional leadership skills, and the ability to thrive in fast-paced, globally distributed environments.

Responsibilities

• Define and manage program schedules, deliverables, and milestones aligned with customer and partner requirements
• Translate complex customer requirements into actionable execution plans across engineering, quality, logistics, and sales organizations
• Lead cross-functional teams through high-priority critical issues, coordinating globally dispersed stakeholders around unified objectives
• Serve as primary technical liaison to customers throughout the product lifecycle—from kick-offs and design reviews through qualification, validation, and ongoing status updates
• Drive end-to-end program execution from early design phases through production deployment, ensuring quality, timeliness, and customer acceptance
• Champion post-deployment sustaining efforts, managing critical escalations and issue resolution
• Monitor factory production schedules, yields, and blockers in partnership with ODMs and contract manufacturers to resolve operational challenges
• Communicate program health, risks, and key issues proactively to customers, internal teams, and executive leadership across hardware, software, operations, and business functions

What We're Looking For

Required Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or related field (or equivalent experience)
• 8+ years of program or project management experience in the IT industry
• Strong technical background in hardware and/or software engineering
• Proven experience working with hyperscalers and their OEM/ODM partners on AI infrastructure or datacenter deployments
• Track record leading complex, global programs from concept through production
• Outstanding program management, communication, and organizational skills with ability to prioritize effectively
• Demonstrated success coordinating across global, multi-cultural teams in matrixed environments
• Excellent interpersonal skills with ability to communicate complex technical concepts to diverse audiences
• Willingness to travel up to 5% as required

Preferred Qualifications:

• End-to-end experience with hardware and software product development and datacenter deployment
• Prior experience deploying accelerated computing platforms at scale
• Strong leadership in matrixed collaboration, conflict resolution, and consensus-building
• Expertise managing production schedules, optimizing manufacturing yields, and resolving field quality issues
• Proven adaptability in high-growth, rapidly changing environments with ambiguous requirements

How We Work With You

Get A Job.ai specializes in connecting exceptional technical talent with leading technology companies. When you apply through our platform:

• Our experienced recruiters will review your application and conduct an initial screening conversation
• We'll work closely with you to understand your background, career goals, and fit for this position
• If there's a strong match, we'll submit your profile to our client and guide you through their interview process
• Please do not contact the client directly—all communication should flow through Get A Job.ai to ensure the best candidate experience

Pay

Compensation will be determined based on experience, qualifications, and the client's internal pay ranges for this role. You will also be eligible for equity and comprehensive benefits. Detailed compensation information will be provided during the screening process.

Equal Opportunity: Get A Job.ai is committed to equal employment opportunity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.