Strategy & Operations Manager, Subscription Value Prop & New Benefits

About This Opportunity

We are representing a confidential marketplace technology company in their search for a Strategy & Operations Manager focused on subscription value propositions and membership benefits. This is a hybrid strategy and execution role based in London, where you'll define what to build, drive cross-functional delivery, and measure impact—not just create presentations.

You'll own the end-to-end lifecycle of new membership benefits: evaluating which ideas merit investment, building business cases, partnering across product and engineering teams to launch, and tracking performance against acquisition, retention, and profitability metrics. This role requires someone who moves fluidly between strategic thinking and hands-on execution.

Responsibilities

• Own strategy and roadmap for new membership benefits—build analysis, business cases, and execution plans
• Drive cross-functional delivery by partnering with Product, Engineering, Design, Data Science, Marketing, and Finance to move benefit concepts from idea to launch
• Build and prioritise a pipeline of benefit ideas, sizing potential impact and cost to determine what's worth building next
• Track ongoing performance of live benefits against key metrics including acquisition, retention, frequency, satisfaction, and cost to serve
• Scale successful pilots into steady-state features by defining operating models, reporting cadences, and sustainable processes
• Maintain competitive intelligence on membership programmes in the marketplace and consumer tech space, translating relevant insights to your context
• Communicate strategy documents, recommendations, trade-offs, and results to senior leadership

What We're Looking For

• 5+ years of experience in strategy & operations, strategy consulting, or business operations—ideally with exposure to marketplaces, subscription/membership businesses, or consumer tech
• Strong commercial acumen with deep understanding of marketplace dynamics and subscriber value; comfortable building business cases and owning P&L-adjacent metrics
• Analytical rigor—able to interpret data and experiment results to make clear business decisions, partnering effectively with data science teams
• Bias for action and ownership—capable of bringing structure to ambiguous problems and driving execution personally rather than only making recommendations
• Proven track record influencing cross-functional stakeholders (Product, Engineering, Finance, Marketing) in fast-moving, matrixed environments without formal authority
• Excellent written and verbal communication skills—able to distill complex trade-offs into clear recommendations for leadership

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team conducts an initial screening conversation to understand your experience and career goals. Strong-matched candidates are then submitted to our client for consideration. Please do not contact the employer directly—all communication flows through our recruitment team to ensure a professional, coordinated process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity
Get A Job.ai is committed to inclusive recruitment practices. We welcome candidates from all backgrounds and will make reasonable adjustments to support accessibility needs throughout the hiring process.