Senior Lead Technical Writer (Remote, US)

About This Opportunity

We are representing a confidential telecommunications infrastructure client in their search for a Senior Lead Technical Writer to support managed services and professional services documentation. This is a remote position open to candidates located anywhere in the United States.

Our client operates critical network infrastructure that connects enterprises, governments, and communities. They are seeking a strategic documentation leader who can translate complex technical capabilities into clear, usable content across the full product lifecycle.

Responsibilities

• Lead strategy, planning, creation, editing, governance, and maintenance of technical and product documentation across managed services portfolios
• Create product definitions, service descriptions, technical overviews, solution briefs, implementation guides, configuration guides, operating procedures, release notes, knowledge articles, FAQs, process flows, and training materials
• Translate complex network, security, and operational concepts into concise content for customer, sales, delivery, executive, operational, and technical audiences
• Partner with product managers and subject-matter experts to document capabilities, requirements, dependencies, use cases, customer outcomes, service boundaries, and lifecycle changes
• Establish documentation standards, templates, terminology, metadata, taxonomy, review workflows, structured-authoring practices, and reusable content components
• Develop and maintain documentation for managed network services including architecture, connectivity, monitoring, service levels, supported configurations, implementation, migration, and operational handoffs
• Develop and maintain documentation for managed security services including monitoring, detection and response, vulnerability management, incident handling, shared-responsibility models, data flows, integrations, and escalation paths
• Conduct content audits and gap assessments, mentor writers and contributors, communicate documentation risks to leadership, and ensure content meets accessibility, legal, regulatory, privacy, security, and records-management requirements

What We're Looking For

Required Qualifications:

• Bachelor's degree in Technical Communication, English, Communications, Information Technology, Cybersecurity, Engineering, or related field; equivalent relevant experience may be considered
• 8+ years of progressive experience in technical writing, product documentation, or content strategy, including experience leading complex documentation initiatives
• Demonstrated ability to write for cloud-based, network, security, telecommunications, managed services, or enterprise technology offerings
• Strong understanding of product development, product lifecycle management, service delivery, and operational readiness practices
• Ability to synthesize input from diverse subject matter experts and translate highly technical information into clear, concise, accurate, and usable content
• Excellent writing, editing, interviewing, facilitation, information architecture, and stakeholder-management skills
• Experience establishing documentation standards, governance, review processes, content reuse, and lifecycle controls
• Proficiency with Microsoft 365 tools and experience with modern content management, knowledge management, collaboration, diagramming, and work-management platforms
• Ability to manage multiple priorities independently, exercise sound judgment, and deliver high-quality work in a complex, matrixed environment
• Portfolio or writing samples demonstrating technical depth, audience adaptation, structured content, and editorial quality

Preferred Qualifications:

• Experience documenting managed network services, managed security services, professional services, telecom, network operations, security operations, observability, automation, or IT service management
• Familiarity with networking and security concepts such as SD-WAN, routing, switching, cloud connectivity, firewalls, secure access, threat monitoring, incident response, vulnerability management, and security operations
• Experience with structured authoring, docs-as-code, component content management, content analytics, AI-assisted authoring, or multi-channel publishing
• Working knowledge of ITIL practices, Agile product development, accessibility standards, and information security or compliance frameworks
• Relevant certifications such as CPTC, ITIL 4, Security+, CISSP, CCNA, or comparable technical writing, networking, security, or service-management credentials

How We Work With You

When you apply through Get A Job.ai, our talent team will review your qualifications and portfolio. Qualified candidates will be screened by one of our recruiters who will discuss your experience, career goals, and the opportunity in detail. We will then submit strong candidates to our client for consideration.

Important: Please apply only through Get A Job.ai. Do not attempt to contact the client directly, as we are managing this search exclusively on their behalf.

Pay

Pay information for this role will be discussed during the screening process based on location and experience level.

Equal Employment Opportunity: Get A Job.ai is committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic information, age, gender, sexual orientation, gender identity, marital status, pregnancy, or other legally protected status.