Account Director

About This Opportunity

We are representing a confidential client in the background screening industry. Our talent team is seeking an experienced Account Director to lead strategic enterprise client relationships for a growing organization. This is a fully remote position based in the United States.

The Account Director serves as the senior point of contact for the most complex and valuable client accounts, driving long-term satisfaction, program performance, and revenue growth. You'll work cross-functionally to deliver high-impact solutions, manage large-scale initiatives, and ensure all contractual and operational expectations are exceeded.

Responsibilities

• Lead a portfolio of high-value enterprise accounts at a strategic level, ensuring retention and partnership growth
• Oversee IT projects and system enhancements through CRM and project management platforms; manage timelines and stakeholder communication
• Coordinate cross-functional teams (IT, Operations, Client Services, Product, Compliance) to meet and exceed client expectations
• Schedule and facilitate regular executive-level calls covering program health, performance metrics, and strategic initiatives
• Conduct comprehensive annual account reviews including spec audits, enhancement recommendations, year-over-year analysis, and SLA performance evaluation
• Prepare and deliver Quarterly Business Review presentations with program performance data, business insights, and industry trends
• Maintain accuracy and completeness of all account documentation within knowledge management systems
• Identify and execute upsell and cross-sell opportunities aligned to client needs and business goals
• Monitor SLAs and drive remediation plans when needed to ensure all contractual commitments are met
• Lead contract renewal cycles, partnering with internal teams on pricing, scope, and terms

What We're Looking For

• Bachelor's degree preferred; 7–10 years of progressive experience in account management or strategic client-facing roles required
• Healthcare industry experience strongly preferred
• Proven track record managing enterprise-level or highly complex client relationships
• Demonstrated ability to communicate, present, and influence credibly with executive audiences
• Experience delivering consultative, client-focused solutions that address evolving business needs
• Proven ability to manage multiple high-impact projects simultaneously with strong attention to detail
• Exceptional verbal and written communication skills with excellent listening and documentation capabilities
• Self-motivated, results-driven, and highly accountable with strong relationship-building skills
• Strong critical thinking and problem-solving abilities
• Excellent time and project management skills with strict adherence to deadlines
• Expertise with Microsoft Office Suite, Google Apps, Salesforce, and help desk or project tracking software

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiter will conduct an initial screening to understand your background and career goals. Once we determine mutual fit, we'll submit your profile to our client for consideration. Please do not attempt to contact the hiring organization directly, as all communication must flow through our talent team to ensure a smooth process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity

Get A Job.ai is committed to fostering an inclusive recruiting process. We welcome applicants from all backgrounds and provide equal opportunity regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.