Customer Experience Associate

About This Opportunity

We are representing a confidential meal solutions company seeking a Customer Experience Associate to join their support team. This is a remote, full-time position operating Monday through Friday from 10:00am to 6:30pm CST. Please note that training begins on Monday, October 26th and runs for three weeks, Monday through Friday 9:00am to 5:30pm CST. Full attendance during training is mandatory.

Our client serves customers through both online and retail channels, and you'll be the vital connection between the company and its customer base. This role handles fundamental support needs across phone, email, and chat channels.

Responsibilities

Your schedule will remain consistent, but daily activities will vary based on business needs. Flexibility and adaptability are essential.

• Phone Support: Handle incoming customer calls, spending up to 24 hours per week on voice channels. Average approximately 10 calls per hour while maintaining attendance and availability standards.
• Email Support: Respond to inbound email and web form tickets, dedicating up to 10 hours per week. Reply to roughly 12 email tickets per hour and clear your inbox daily, responding to all replies within 24 hours.
• Chat Support: Assist customers via AI chat platform, spending up to 12 hours per week. Respond to each chat within defined SLA periods.
• Issue Analysis: Participate in daily and weekly team meetings, identify trends in customer inquiries, research complex issues, and contribute to root-cause analysis of bugs and service disruptions.
• Account Management: Make account updates, assist customers with platform navigation, and document incidents through live support channels.

What We're Looking For

• Prior experience in customer support or related customer-facing roles (restaurants, retail, hospitality)
• High school diploma or equivalent
• Positive attitude toward customer communication and team collaboration
• Strong verbal and written communication skills
• Ability to identify trends and research common themes
• Typing speed of at least 50 words per minute
• Flexibility to adapt to changing daily priorities
• Comfort working across multiple support channels simultaneously

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we serve as your advocate and primary point of contact. Please do not contact the client directly, as all communication should flow through our talent team to ensure the best outcome for your candidacy.

Pay

Compensation details will be discussed during the screening process based on your location and experience.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome candidates of all backgrounds and work to ensure equitable access to opportunities for qualified individuals.