- Company: Get A Job.ai
- Location: London
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential business intelligence organization with a global footprint. Our client is seeking a Customer Success Manager to join their EMEA team in London. In this role, you will own strategic client relationships across a portfolio of key accounts, driving adoption, retention, and growth within a subscription-based platform environment.
Responsibilities
- Own day-to-day client relationships across a portfolio of strategic accounts, building trusted partnerships with key stakeholders including research, insights, and strategy teams, progressively engaging at VP and Director level
- Develop deep understanding of each client's business priorities, use cases, and success metrics, proactively connecting platform capabilities to their core challenges
- Maintain current account health visibility across your portfolio, tracking usage trends, stakeholder changes, risk signals, and expansion opportunities
- Serve as primary point of contact throughout the client lifecycle including onboarding, adoption support, value realization, and renewal processes
- Analyze usage data and client outcomes to build compelling renewal and expansion cases
- Partner collaboratively with sales teams to ensure seamless handoffs and effective boundary management between customer success and commercial ownership
What We're Looking For
- 2–4 years of B2B Customer Success experience with demonstrated success managing and growing account portfolios in subscription-based business models
- Proven track record driving platform adoption and demonstrating measurable client value
- Commercial mindset with understanding that customer success functions as a revenue driver
- Strong relationship-building capabilities with ability to cultivate trust across operational and executive stakeholder levels
- Proactive, organized approach to portfolio management with strong record-keeping discipline and renewal pipeline visibility
- Comfort working with data including usage reports, health scores, and account trend analysis to identify risk and opportunity
- Collaborative working style with clear understanding of cross-functional partnership dynamics
How We Work With You
Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and fit for this role. Qualified candidates will then be submitted to our client for consideration. Please do not contact the client organization directly.
Pay
Compensation details will be discussed during the screening process with our recruiting team.
Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome candidates from all backgrounds and work with client organizations that share our commitment to building diverse teams.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in London, UK
Weather right now in London, UK: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
London is the capital and largest city of England and the United Kingdom, with a population of 9.1 million people in 2024. Its wider metropolitan area is the largest in Western Europe, with a population of 15.4 million. London stands on the River Thames in southeast England, at the head of a 50-mile (80 km) tidal estuary down to the North Sea, and has been a major settlement for nearly 2,000 years. Its ancient core and financial centre, the City of London, was founded by the Romans as Londinium and has retained its medieval boundaries. The City of Westminster, to the west of the City of London
England is a country that is part of the United Kingdom. It is located on the island of Great Britain, of which it covers about 62%, and more than 100 smaller adjacent islands. England shares a land border with Scotland to the north and another land border with Wales to the west, and is surrounded by the North Sea to the east, the English Channel to the south, the Celtic Sea to the south-west, and
Nearby green space: 12 parks within 1.5km — closest is Whitehall Garden (364m). via OpenStreetMap
Nearest public transit: Charing Cross (station, 41m). via OpenStreetMap
- Elevation 18m (59 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Success Manager (m/f/d) – EMEA
- Employer Get A Job.ai
- Location London
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 4, 2026
- Apply by October 4, 2026
- Overview Full job description on this page (371 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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