Working Student Customer Care (m/f/d)

About This Opportunity

We are representing a confidential e-commerce client in Karlsruhe for a Working Student Customer Care position. This role supports quality assurance and knowledge management within a customer operations team, ideal for students who enjoy structured, detail-oriented work and want practical exposure to how high-performing support organizations operate.

You will work within established procedures to review support cases, maintain internal documentation, and help identify patterns that drive continuous improvement. This is an excellent entry point into customer operations for candidates who value precision and process excellence.

Responsibilities

• Support quality assurance by reviewing customer cases against defined criteria and documenting findings for responsible teams
• Maintain and improve the internal knowledge base by updating articles, identifying content gaps, and flagging outdated information
• Identify recurring patterns in customer inquiries and share insights for process and content improvements
• Assist Customer Care and Complaint Management teams with structured tasks, following established workflows and maintaining accurate documentation
• Coordinate with Training & Knowledge Management colleagues to clarify open questions
• Contribute to consistent service quality for a global customer base

What We're Looking For

• Currently enrolled as a student with availability to commit over several months
• Genuine interest in customer experience, operations, or quality assurance
• Clear and precise communication in English; additional languages are a plus
• Structured, reliable, and careful working style with strong attention to consistency
• Comfortable learning digital tools and systems (e.g., ticketing platforms like Zendesk); prior experience helpful but not required
• Ability to manage multiple tasks and prioritize within clear guidelines
• Curiosity and interest in continuous improvement
• Nice to have: exposure to e-commerce, marketplace, or fintech environments; interest in quality assurance or knowledge management; experience creating structured content such as help articles or process documentation

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and match you with the right opportunity. Once we confirm fit, we will submit your profile to our client for consideration. Please do not contact the client directly, as all communication is managed through our recruitment process to ensure the best candidate experience.

Pay

Compensation details will be discussed during the screening process with our team.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome applications from all qualified candidates regardless of background, identity, or circumstance.