Client Experience Specialist

About This Opportunity

We are representing a confidential legal technology company in their search for a Client Experience Specialist. This fully remote position is based in Pacific Time, with hours Monday through Friday, 9:00am - 6:00pm PT.

Our client provides web-based solutions that serve legal professionals across the United States. In this role, you will be part of a dynamic support team focused on educating, empowering, and advocating for clients through clear communication and effective problem-solving.

Responsibilities

• Guide clients through the platform to complete tasks and resolve inquiries through verbal and written communication
• Maintain accurate client records in Salesforce and own your ongoing learning and development
• Advocate for clients by reviewing materials and providing feedback to internal teams
• Solve problems efficiently while ensuring a high-quality client experience
• Represent the client voice to influence product improvements and service enhancements
• Collaborate with your manager to meet corporate goals and understand key performance indicators
• Embrace new technology to improve service delivery and operational efficiency
• Address productivity issues and suggest improvements to team processes
• Assist in onboarding new team members and participate in discussions to ensure consistent practices
• Focus on de-escalation techniques to minimize client delays and maintain composure under pressure

What We're Looking For

• 2+ years in Customer Support; call center experience preferred
• 2+ years working with CRM systems; Salesforce experience preferred
• Experience in SaaS environments, especially in legal services, is a plus
• Skilled in optimizing telephonic support systems; DialPad experience preferred
• 1+ years in legal or litigation support preferred
• High school diploma required; advanced studies or equivalent work experience valued
• Strong multitasking abilities and a talent for active listening
• Quick learner who is open to coaching and driven by curiosity
• Demonstrated empathy in client interactions and commitment to teamwork

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen qualified applicants and coordinate submissions to our client. We manage the entire interview process and advocate on your behalf. Please do not contact the client directly, as all communication should flow through our talent team to ensure the best experience for everyone involved.

Pay

Pay via Get A Job.ai is competitive and commensurate with experience in the customer support and legal technology space.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity in their workforce. We encourage applications from candidates of all backgrounds.