Senior AV Technician

About This Opportunity

We are representing a confidential corporate AV services organization with a prestigious central London venue. Our talent team is seeking an experienced Senior AV Technician to join their permanent operations. This role offers the opportunity to work within a high-profile corporate environment, supporting cutting-edge audiovisual and video conferencing systems while leading technical escalations and event delivery.

Responsibilities

• Act as technical escalation point for troubleshooting complex AV and VC system issues
• Perform daily room checks considering criticality and known hardware issues
• Manage client escalations with clear communication between stakeholders
• Complete detailed documentation for jobs attended and communicate faults clearly to helpdesk and clients
• Fault-find audiovisual and video conferencing systems to advanced levels under pressure
• Maintain site surveys and asset registers
• Run AV events including pre-event testing of audio, wireless microphones, and equipment
• Serve as primary contact for event coordination and liaise with clients to understand requirements
• Attend pre-production meetings and support global production events
• Operate high-profile events and act as trusted advisor to meeting hosts
• Set up and support video/audio conferences ensuring timely connections with quality transmission
• Perform site certification of new and relocated video conference systems
• Carry out software updates and investigate faults on VC systems

What We're Looking For

• Strong knowledge of collaboration platforms: Microsoft Teams, Zoom, Polycom, Google Meet
• Ability to operate and troubleshoot videoconference hardware (Microsoft Teams, Webex, Poly, Logitech) including audio feedback and video issues
• Proficiency with UC PCs, Polycom, Logitech, Crestron Flex VC solutions, Biamp Tesira, Q-SYS, and Extron
• AVIXA CTS certification preferred; Microsoft Certification desirable
• AV installation experience is beneficial
• Proven experience delivering support services to large corporate customers
• Excellent verbal and written communication skills with ability to explain technical issues clearly
• Strong organizational and time management skills with flexibility for last-minute requests
• Professional appearance and attitude with exceptional customer service skills
• Ability to work under pressure while maintaining service excellence with clients at all seniority levels
• Capability to work independently or as part of a team
• Willingness to undergo security screening (BPSS and SC)
• Availability to work shift patterns between 07:30 and 21:00

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screen to understand your background and career goals. Qualified candidates will be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication must flow through our team to ensure a professional process.

Pay

Pay via Get A Job.ai: £42,000 - £44,000 annually, plus bonus and comprehensive benefits package.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We evaluate all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or other protected characteristics.