Senior Data Analyst – CRM (m/f/d)

About This Opportunity

We are representing a confidential mobility technology client seeking a Senior Data Analyst to join their global CRM team. This is a critical role supporting customer communication strategy across 45+ international markets, driving growth through data-driven insights and advanced analytics.

Working from Berlin, you'll own CRM analytics and reporting, partnering with cross-functional teams to optimize customer engagement, retention, and lifecycle performance at scale.

Responsibilities

• Own CRM analytics and reporting across 45+ markets, delivering clear visibility into performance, customer behavior, and commercial impact
• Build and maintain Power BI dashboards providing real-time tracking of CRM performance, targets, and business trends
• Deliver actionable insights on campaign performance, drivers of customer behavior, value-generating segments, and cross-market differences
• Develop scalable, automated reporting solutions alongside deep-dive analyses and ad hoc business investigations
• Monitor and optimize key CRM KPIs including engagement, conversion, retention, reactivation, communication effectiveness, and customer lifecycle performance
• Partner with CRM, data, and product teams to improve segmentation, personalization, experimentation, tracking quality, and data reliability
• Evaluate A/B tests and proactively identify trends, anomalies, risks, and opportunities, presenting clear recommendations to senior stakeholders

What We're Looking For

• 5+ years of experience in data analytics or BI, ideally within CRM, marketing, or e-commerce environments
• Proven track record of building dashboards and automated reporting solutions for non-technical stakeholders
• Strong SQL expertise including CTEs, window functions, and multi-table joins in a modern cloud data warehouse, preferably Snowflake
• Advanced Power BI skills including data modeling, DAX, and best-practice dashboard design and visualization
• Solid understanding of marketing and CRM KPIs such as conversion, engagement, attribution, and customer lifetime value
• Experience working cross-functionally with product, engineering, and marketing/CRM teams
• Familiarity with marketing automation tools such as Braze is a plus
• Strong data storytelling abilities, statistical literacy (e.g., significance testing), and a structured, detail-oriented, autonomous working style
• Proficiency in English required

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will screen qualified applicants and coordinate interviews with our client. We manage the entire process from initial contact through offer negotiation. Please do not contact the hiring company directly, as all communication flows through our recruitment team to ensure a smooth, professional experience.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We encourage applications from candidates of all backgrounds and experiences.