Customer Success Engineer, Australia

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential cybersecurity organization in their search for a Customer Success Engineer based in Australia. This is an exciting opportunity to join a market-leading team focused on network detection and response technology, working directly with enterprise clients to drive successful security outcomes.

In this role, you'll serve as a trusted technical advisor to customers, helping them maximize value from cutting-edge security solutions while building lasting relationships across their organizations. You'll work at the intersection of technology and business strategy, ensuring customers achieve their security objectives while identifying opportunities for growth and expansion.

Responsibilities

• Analyze customer requirements and recommend optimal applications of security solutions within their business environment
• Lead customer onboarding processes and initial product introductions
• Secure contract renewals and identify expansion opportunities by driving successful customer outcomes
• Engage with end-users through both face-to-face and remote sessions to provide targeted enablement and assistance
• Assess and document customer health metrics and maturity levels to refine engagement strategies
• Develop and maintain Customer Success Plans that document desired outcomes and value expectations
• Host recurring customer meetings, working sessions, and business reviews
• Partner with account teams to align customer strategic goals with technical execution
• Champion customer needs with product development teams and contribute to roadmap priorities
• Coordinate high-value services including professional services and advanced training
• Execute customer engagement workflows and processes to expand product adoption
• Promote customer utilization of community platforms and self-service capabilities
• Serve as the central point for customer engagement strategy across sales, marketing, product, and support teams
• Deliver hybrid customer engagement through balanced remote collaboration and in-person meetings with occasional travel

What We're Looking For

Required Education:

• Four-year college degree, preferably in a technical field such as management information systems or information technology

Technical Skills:

• Proficiency in networking principles (layers 2 through 4 of the OSI model) and application protocols including HTTP, CIFS, database protocols, MS-RPC, and DNS
• Technical proficiency in enterprise networking fundamentals including TCP/IP, DNS, routing/switching, network packet brokers, and firewalls
• Experience with enterprise security operations, including Security Operations Center workflows and Incident Response protocols
• Hands-on familiarity with firewalls, SIEM/SOAR integrations, EDR/XDR, Threat Intelligence Platforms, and Zero Trust Network Access solutions
• Experience with API integrations for security stack interoperability
• Experience with major cloud providers (AWS, Azure, GCP), virtualization, and containerization concepts
• Proficient user of Salesforce.com CRM or similar platforms
• Intermediate-level Microsoft Excel skills, including formulas and basic data manipulation and analysis

Professional Competencies:

• Effective communication skills, both verbal and written
• Ability to work cooperatively with cross-functional stakeholders across the organization
• Demonstrated ability to multitask in a fast-paced environment
• Proven ability to work flexibly with independent initiative and judgment
• Strong capability to develop deep customer relationships with key stakeholders and technology leaders
• Experience recognizing organic opportunities for account expansion and growth

Preferred:

• Project management experience

How We Work With You

When you apply through Get A Job.ai, one of our experienced recruiters will review your profile and conduct an initial screening conversation. We'll discuss your technical background, career goals, and fit for this Customer Success Engineer role. If we mutually agree to move forward, we will submit your candidacy to our client for consideration.

Please apply exclusively through Get A Job.ai. Do not attempt to contact the client directly, as this may disqualify your application. Our team will guide you through each stage of the process and serve as your advocate throughout.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.