Guest Service Agent

Guest Service Agent at Property Management in Maplewood, Ramsey County — Full-time, on-site position. We're seeking a dedicated professional to deliver exceptional guest experiences through attentive service, efficient operations, and genuine hospitality.

About the Role

As a Guest Service Agent, you'll be the welcoming face of our property, managing the full guest experience from arrival to departure. You'll handle guest check-in and check-out procedures, process payments securely, maintain accurate billing records, and respond to guest requests with efficiency and care. This full-time position requires someone who combines operational precision with warm, personable service—someone who anticipates what guests need before they ask and finds creative ways to turn their stay into a memorable experience.

What You'll Do

• Process guest check-ins and check-outs with attention to detail and a welcoming demeanor
• Collect and secure payments using established procedures and systems
• Verify guest information, review billing records, and make necessary billing adjustments
• Respond to guest requests and manage reservations with professionalism and promptness
• Anticipate guest needs and proactively offer solutions and assistance
• Maintain quality standards in every guest interaction
• Document transactions and communications accurately in property management systems

What We're Looking For

• A friendly, professional demeanor and genuine passion for guest satisfaction
• Strong communication skills and the ability to solve problems creatively
• Careful attention to detail in payment processing and billing verification
• Poise and solution-focused thinking during peak operational periods
• Reliability and commitment to responsive, timely service
• Comfort working with property management software and systems
• Availability for full-time employment

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.