Medical Front Office – Patient Service Specialist

Select Medical is hiring a Medical Front Office - Patient Service Specialist at our outpatient physical therapy center in Elizabethtown, Lancaster County, PA. Full-time position, Monday–Friday with three evening shifts per week. If you're organized, patient-focused, and thrive in a healthcare environment, we want to meet you.

About the Role

As our Medical Front Office - Patient Service Specialist, you'll be the first point of contact for every patient who walks through our doors. You'll manage check-ins, coordinate scheduling, handle insurance questions, and keep our front desk running smoothly. This is a pivotal role that sets the tone for the patient experience in our Elizabethtown physical therapy clinic.

What You'll Do

• Greet patients warmly and manage the check-in process with accuracy and efficiency
• Schedule appointments, process cancellations, and maintain the daily patient calendar
• Verify insurance coverage, collect copays, and process payments
• Answer phones and direct calls to appropriate clinical staff
• Update and maintain patient records and demographic information
• Respond to routine patient inquiries about services, hours, and treatment options
• Coordinate with therapy staff to optimize patient flow and wait times
• Support compliance with HIPAA and other healthcare regulations

What We're Looking For

• High school diploma or equivalent
• Experience in a medical office, healthcare facility, or customer-facing healthcare role
• Proficiency with medical office software, scheduling systems, and MS Office
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a busy environment
• Attention to detail and commitment to patient confidentiality
• Reliable, professional demeanor and attendance

About Select Medical

Select Medical operates hundreds of outpatient rehabilitation centers, diagnostic imaging facilities, and hospitals across the United States. We're committed to delivering compassionate, high-quality care and creating exceptional experiences for every patient and team member.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.