Technical Support Specialist (Night Shift)

About This Opportunity

We are representing a confidential technology client in Ukraine who is seeking a Technical Support Specialist for their night shift team. Our client powers customer experience and collaboration platforms for businesses worldwide, and this role places you at the forefront of delivering exceptional technical support to their user base.

As a Technical Support Specialist, you'll troubleshoot complex technical issues, guide customers to effective solutions, and leverage modern tools including AI to enhance service delivery. This is a remote position requiring availability during US business hours.

Responsibilities

• Troubleshoot customer issues across hardware, software, and networking systems, identifying root causes and driving timely resolution
• Communicate clearly and professionally across multiple channels to ensure positive customer interactions
• Document customer interactions, technical issues, and resolutions with accuracy and consistency
• Provide, maintain, and update systems to ensure optimal performance while managing multiple requests in a high-volume environment
• Take full ownership of customer issues from initial contact through resolution, meeting daily and monthly performance metrics
• Continuously build technical knowledge of products, systems, and troubleshooting processes
• Leverage AI tools (such as ChatGPT, Copilot, or similar platforms) to support workflows, summarize interactions, and improve response quality
• Apply structured inputs when using AI tools and iterate to generate accurate, relevant outputs

What We're Looking For

• 2+ years of customer service experience, preferably in technical support or help desk environments
• Working knowledge of PC and Mac operating systems and Microsoft Office applications
• Hardware and/or networking knowledge preferred
• Advanced English fluency required (both spoken and written)
• Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)
• Customer-first mindset with patience and professionalism
• Strong troubleshooting and analytical skills with a persistent, solution-oriented approach
• Ability to manage multiple tasks simultaneously with strong attention to detail
• Curiosity and willingness to experiment with AI and automation tools
• Collaborative team player who shares knowledge and contributes to a positive environment
• Action-oriented problem solver who can bring clarity to ambiguous situations

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your experience and qualifications. Qualified candidates will then be submitted to our client for consideration. Please do not contact the client directly—all communication and coordination will flow through Get A Job.ai to ensure a smooth, professional process.

Pay

Compensation details will be discussed during the screening process based on your qualifications and experience.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.