- Company: AssetWatch
- Location: US
- Salary: $110,000–$135,500/yr
- Full Time
- US
- $110,000–$135,500/yr
- Apply on company site
- $110,000–$135,500/yr
Asset Watch at a glance
assetwatch.comPrivate funding round disclosed to the SEC: $75.1M offering (filed 2025-05-05) — Form D filing
151 employees covered under a retirement plan (2024 filing) — via DOL Form 5500 / EFAST2
AssetWatch is an industrial IoT company focused on condition monitoring for manufacturing and plant equipment. The business helps customers detect failures earlier, reduce unplanned downtime, and protect critical assets with sensors, analytics, and managed monitoring services.
Join AssetWatch as a Team Lead, Customer Success, and lead a dedicated team supporting global manufacturers across the United States. In this full-time role, you'll drive customer satisfaction, retention, and expansion by coaching your team to deliver exceptional support and strategic partnership for manufacturers leveraging our condition monitoring and predictive maintenance platform.
About the Role
As Team Lead, Customer Success at AssetWatch, you'll oversee a team dedicated to ensuring our manufacturing customers achieve maximum value from their investments in condition monitoring technology. You'll blend hands-on customer engagement with strategic team leadership, setting the tone for proactive support, technical problem-solving, and long-term customer success.
What You'll Do
- Lead, mentor, and develop a customer success team, setting performance expectations and fostering a culture of continuous improvement
- Manage direct customer relationships for key accounts, ensuring smooth implementations, onboarding, and ongoing support
- Monitor team performance metrics including customer satisfaction, retention rates, and expansion opportunities
- Collaborate with product, engineering, and sales teams to resolve customer issues and identify product enhancement opportunities
- Develop and implement customer success strategies that drive adoption of condition monitoring features and predictive maintenance capabilities
- Identify at-risk customers and execute retention initiatives while uncovering upsell and expansion opportunities
- Coach team members on technical product knowledge, customer communication, and problem-resolution skills
What We're Looking For
- Proven experience leading and managing customer success, support, or account management teams
- Track record of building strong customer relationships and achieving retention or growth metrics
- Strong communication and presentation skills, with the ability to influence both customers and internal stakeholders
- Technical aptitude and ability to quickly understand manufacturing, condition monitoring, or predictive maintenance concepts
- Excellent coaching and people management skills with a passion for team development
- Ability to balance strategic planning with hands-on execution and customer engagement
About AssetWatch
AssetWatch empowers global manufacturers to maximize asset uptime through industry-leading condition monitoring and predictive maintenance technology. Our platform delivers real-time insights that help manufacturers prevent failures, reduce downtime, and optimize operational performance.
How to Apply
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Explore AssetWatch online
Working in US
This role is listed for the United States. Exact city and hybrid/onsite details are not in the provided listing data, so commute and local amenities cannot be assessed without a specific site.
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Build the skills for this role
- Customer success motions: onboarding, adoption, QBR, churn risk
- People leadership: coaching, prioritization, escalation judgment
- Industrial/IoT product literacy: sensors, uptime, plant stakeholders
- Cross-functional work with support, product, and sales
- Walk a churn-risk account: signals, plan, outcome
- How you coach CSMs without owning every ticket
- Prioritizing when plants escalate sensor or ROI concerns
- Questions on AssetWatch’s monitoring model and customer segments
Strong fit if you have led or mentored CSMs in B2B SaaS and can operate around industrial or technical products. Weaker fit if you prefer pure individual-contributor book management with no team leadership.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Team Lead, Customer Success
- Employer Asset Watch
- Location US
- Type Full Time
- Pay (from listing) $110,000–$135,500/yr
- Posted June 28, 2026
- Apply by 2026-08-01
- Country context US
- Overview Full original description on this page (342 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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