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Strong fit if you have led or mentored CSMs in B2B SaaS and can operate around industrial or technical products. Weaker fit if you prefer pure individual-contributor book management with no team leadership.
As Team Lead, Customer Success at AssetWatch, you would coach a CS team supporting industrial monitoring accounts, unblock escalations on sensor health and adoption, and partner with support, engineering, and sales on renewals and expansion. Days typically mix 1:1s, customer health reviews, and handoffs when plants need faster root-cause help.
The listing marks remote as no; treat it as US-based non-remote unless AssetWatch states otherwise in the full post.
AssetWatch provides condition monitoring and related services so industrial customers can watch equipment health and reduce unplanned downtime.
Prior customer success leadership plus comfort with technical B2B products and multi-stakeholder plant or enterprise accounts.
Website: assetwatch.com
Public cache only — not an employee review.
Join AssetWatch as a Team Lead, Customer Success, and lead a dedicated team supporting global manufacturers across the United States. In this full-time role, you'll drive customer satisfaction, retention, and expansion by coaching your team to deliver exceptional support and strategic partnership for manufacturers leveraging our condition monitoring and predictive maintenance platform. About the Role As Team Lead, Customer Success at AssetWatch, you'll oversee a team dedicated to ensuring our manufacturing customers achieve maximum value from their investments in condition monitoring technology. You'll blend hands-on customer engagement with strategic team leadership, setting the tone for proactive support, technical problem-solving, and long-term customer success. What You'll Do Lead, mentor, and develop a customer success team, setting performance expectations and fostering a culture of continuous improvement Manage direct customer relationships for key accounts, ensuring smooth implementations, onboarding, and ongoing support Monitor team performance metrics including customer satisfaction, retention rates, and expansion opportunities Collaborate with product, engineering, and sales teams to resolve customer issues and identify product enhancement opportunities Develop and implement customer success strategies that drive adoption of condition monitoring features and predictive maintenance capabilities Identify at-risk customers and execute retention initiatives while uncovering upsell and expansion opportunities Coach team members on technical product knowledge, customer communication, and problem-resolution skills What We're Looking For Proven experience leading and managing customer success, support, or account management teams Track record of building strong customer relationships and achieving retention or growth metrics Strong communication and presentation skills, with the ability to influence both customers and internal stakeholders Technical aptitude and ability to quickly understand manufacturing, condition monitoring, or predictive maintenance concepts Excellent coaching and people management skills with a passion for team development Ability to balance strategic planning with hands-on execution and customer engagement About AssetWatch AssetWatch empowers global manufacturers to maximize asset uptime through industry-leading condition monitoring and predictive maintenance technology. Our platform delivers real-time insights that help manufacturers prevent failures, reduce downtime, and optimize operational performance. How to Apply Ready to lead a customer success team at AssetWatch? Apply through this listing to get started.
Generated for personal interview prep · 2026-07-17 UTC · getajob.ai