Supervisor – Call Center (Temporary, Remote McAllen, TX)

Maximus is seeking a part-time Call Center Supervisor for a temporary, remote position in Milford, Sussex County. Lead a team of customer service representatives while working from home and help achieve critical program objectives and service level agreements.

About This Position

This is a part-time, temporary remote opportunity with Maximus in Milford, Sussex County. You'll work from home while providing frontline supervision to customer service representatives, managing day-to-day team operations and ensuring service standards are met. This seasonal role is designed for professionals seeking flexible, short-term employment in a supervisory capacity.

Responsibilities

• Deliver direct, first-level supervision and leadership to customer service representatives
• Monitor team performance against program objectives and service level agreements
• Support team members in delivering excellent customer service
• Oversee daily operations and workflow management for your assigned team
• Track and report on key performance metrics and compliance standards

Qualifications

• Proven supervisory or team lead experience
• Strong customer service background
• Ability to work effectively in a remote environment
• Excellent communication and interpersonal skills
• Demonstrated ability to manage multiple priorities and meet deadlines
• Familiarity with call center or contact center operations (preferred)

More About Maximus

Maximus delivers innovative government and health services across the United States. We're committed to building teams that drive positive outcomes for our clients and the communities we serve. This remote supervisory position in Milford, Sussex County offers an opportunity to contribute to our mission while maintaining the flexibility of a work-from-home arrangement.

Apply Today

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