Sr Support Rep, Florida Scholarship Programs

Flvs invites qualified professionals to apply for the Sr Support Rep, Florida Scholarship Programs role based at the FL - Home Office. This full-time position places you at the center of daily support operations for Florida Scholarship Programs, helping candidates and stakeholders navigate key processes with expertise and care.

The Opportunity

The Sr Support Rep, Florida Scholarship Programs opening at Flvs in the FL - Home Office is a chance to use advanced support skills where they matter most. You will serve as a primary resource for program participants while coordinating with internal partners to keep scholarship activities running smoothly. This full-time role suits detail-oriented professionals ready to elevate service quality for Florida Scholarship Programs and grow within an established home-office team. Candidates exploring Sr Support Rep, Florida Scholarship Programs jobs in FL - Home Office or Flvs careers will find a focused opportunity that combines hands-on case work with senior-level ownership.

What You'll Do

• Respond to complex inquiries from applicants, families, and partners about Florida Scholarship Programs and deliver accurate guidance.
• Review documentation, verify eligibility details, and process case files related to scholarship program support.
• Escalate and resolve challenging issues in collaboration with program specialists and colleagues at the FL - Home Office.
• Track support interactions, maintain organized records, and prepare clear status updates for internal use.
• Guide junior team members on best practices and recommend workflow improvements that strengthen overall service delivery.
• Handle high-volume phone, email, and messaging channels while upholding professional standards every day.

Requirements

• Demonstrated background in customer or client support roles, ideally advancing to senior responsibilities or scholarship-related assistance.
• Strong command of communication, problem-solving, and administrative techniques used in program support settings.
• Capacity to juggle multiple cases, meet deadlines, and maintain accuracy under changing priorities.
• Comfort with standard office applications and digital systems for logging and retrieving information.
• Reliable interpersonal skills that build trust with diverse contacts who rely on Florida Scholarship Programs information.
• Willingness to work full time on site at the FL - Home Office as part of the Flvs support team.

More About Flvs

Flvs is hiring for this role and offers a supportive team environment.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.