Sr. Software Architect (NiCE CXone & Cognigy)

About This Opportunity

We are representing a confidential global technology services organization in their search for a Senior Software Architect specializing in cloud contact center and conversational AI platforms. This is a senior customer-facing technical leadership role where you'll architect and deliver scalable enterprise customer experience solutions across complex environments.

You will combine deep technical expertise with strong consulting and delivery skills to help clients modernize their customer engagement platforms. Working directly with clients, business stakeholders, architects, engineers, and delivery teams, you'll translate business requirements into secure, scalable, AI-enabled customer experience solutions.

Responsibilities

Solution Architecture & Technical Leadership

• Design scalable, secure, and high-performing cloud contact center and conversational AI solutions
• Lead architecture reviews and provide direction on critical technical decisions
• Establish architecture standards, implementation patterns, and technical best practices
• Identify technical risks, dependencies, and opportunities across applications, integrations, infrastructure, and data platforms

Implementation & Delivery

• Lead end-to-end implementation of enterprise contact center and AI platform solutions from discovery through production deployment
• Design and oversee integrations with CRM, telephony, workforce engagement, AI, data, and enterprise platforms
• Troubleshoot and resolve complex platform, integration, and performance issues
• Ensure solutions meet requirements for scalability, security, availability, maintainability, and supportability

Hands-On Development

• Configure and implement cloud contact center platform capabilities
• Design, develop, and deploy conversational AI applications, workflows, and integrations
• Build reusable accelerators, integration patterns, and technical assets that improve delivery efficiency
• Support testing, deployment, monitoring, and operational readiness activities

Consulting & Collaboration

• Partner with clients and internal stakeholders to define solution strategies, technical roadmaps, and implementation plans
• Work with sales, solution design, and delivery teams on client pursuits, technical workshops, and architecture assessments
• Mentor architects, engineers, and technical consultants
• Contribute to technical estimates, solution design, and architecture discussions for strategic initiatives

What We're Looking For

Required Qualifications

• 10+ years of experience in customer experience technologies, CCaaS solution architecture, software engineering, systems integration, or enterprise technology delivery
• Hands-on implementation experience with NiCE CXone platform
• Experience designing, implementing, or integrating conversational AI solutions, AI agents, virtual assistants, generative AI technologies, or enterprise automation platforms (Cognigy or similar)
• Strong understanding of APIs, integrations, CRM, workforce management, cloud platforms, security, and modern application architectures
• Experience leading complex technical implementations and multi-disciplinary delivery teams
• Strong communication, consulting, and stakeholder management skills
• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Management Information Systems, or related field, or equivalent experience

Strongly Preferred

• NICE CXone Certified Implementation Professional (CIP) certification or equivalent implementation credentials
• NICE CXone implementation certifications in ACD/IVR, AI Routing, Digital Experience, Agent Embedded/Integrated, or related modules
• NICE Certified Implementation Engineer (NCIE) certifications in Interaction Analytics, Workforce Management, Quality Management, Performance Management, or related solutions
• Cognigy Associate, Engineer, Conversation Design, or related certifications
• Experience with Amazon Connect, Genesys Cloud CX, Salesforce, Microsoft Dynamics, ServiceNow, or related customer engagement platforms
• AWS, Microsoft Azure, or Google Cloud certifications
• Master's degree in Computer Science, Information Systems, Software Engineering, Business Technology, or related discipline

How We Work With You

As your recruiting partner, Get A Job.ai manages the entire application process on behalf of our client. When you apply through our platform at getajob.ai, one of our experienced recruiters will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration and guide you through each stage of the interview process.

Please apply exclusively through Get A Job.ai. Do not attempt to contact the client organization directly, as this may disqualify your application. Our talent team is here to advocate for you and ensure the best possible experience.

Pay

This role offers significant opportunity to shape next-generation customer experience solutions at global scale. You'll work across cloud contact center platforms, conversational AI, automation, and customer engagement technologies while helping leading organizations modernize their customer experience ecosystems.

The position is full-time, remote within the United States. Only applicants legally authorized to work in the United States will be considered.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and equal opportunity employment. We welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.