Sr Principal Consultant – Consumer Services – NetSuite Advanced Customer Support (ACS) – Managed Services

Join Oracle as a Senior Principal Consultant specializing in NetSuite Advanced Customer Support (ACS) for Consumer Services companies seeking to optimize operations and accelerate digital transformation. Based in Wake Island, Honolulu, this full-time role places you at the forefront of helping enterprise clients unlock operational efficiency and harness emerging technologies to reimagine how they serve customers.

Position Summary

As a seasoned NetSuite consultant at the principal level, you'll partner with Consumer Services organizations to design and implement solutions that drive measurable business impact. Your expertise will span implementation strategy, enterprise optimization, and technology leadership, positioning customers to compete in an increasingly digital marketplace. You'll work with C-suite and operational leadership to map complex business challenges to NetSuite capabilities, ensuring alignment between technology investment and strategic objectives.

Your Responsibilities

• Lead strategic consulting engagements for enterprise Consumer Services clients, translating business goals into tailored NetSuite strategies and implementation roadmaps
• Architect solutions that enhance operational efficiency, supply chain resilience, and customer experience across finance, operations, and commerce functions
• Guide clients through digital transformation initiatives, incorporating emerging technologies and industry best practices to achieve competitive advantage
• Collaborate cross-functionally with Oracle's technical delivery, product, and support teams to ensure seamless customer outcomes
• Mentor junior consultants and contribute to the broader ACS practice, elevating service quality and team capabilities
• Identify and articulate customer value through business case development, ROI analysis, and outcome measurement

Skills & Qualifications

• Deep expertise in NetSuite platform, with proven track record managing multi-module implementations in complex environments
• Extensive consulting or advisory experience within Consumer Services, retail, manufacturing, or related industries with comparable operational complexity
• Demonstrated ability to influence stakeholders at executive levels and drive organizational change initiatives
• Strong business acumen combined with technical depth—comfort translating between business requirements and system capabilities
• Strategic mindset with ability to balance immediate execution with long-term business value creation
• Excellent communication, leadership, and project management capabilities

Why Join Oracle

Oracle is the enterprise technology leader trusted by the world's largest Consumer Services companies to power mission-critical operations. The Advanced Customer Support team is distinguished by its commitment to client success, deep industry expertise, and access to cutting-edge platform innovation. You'll work with smart, collaborative teams and gain exposure to transformative technologies and business challenges at scale.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.