Salesforce Support Analyst - Full Remote (Remote) (Remote) goPro Consultancy Group ltd. United States
Role Overview
This role involves working with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations. Responsibilities include providing end-user support, performing system configurations such as custom objects, triggers, and workflows, creating and maintaining Conga Reports and Form Assembly forms/campaigns, and ensuring data integrity through appropriate use of de-duping and data loading tools.
What You'll Do
Create and maintain complete documentation for configuration specifications
Assist with system maintenance and in the gathering of requirements
Propose solutions and workarounds based on platform features and limitations
Communicate technical solutions/concepts, including trade-offs, risks, and benefits
Support data activities such as extracting, normalizing, mapping, and uploading data as required
Develop and conduct training sessions and update training materials
Stay informed about new Salesforce features and functionality to provide recommendations for process improvements
Qualifications
A Bachelor’s degree in Information Technology or a related field, along with +5 years of experience configuring and deploying Salesforce solutions. At least 3 years of experience building and maintaining Conga Reports and Form Assembly forms/campaigns is required. Fluency in English is essential.
More About goPro Consultancy Group ltd.
goPro Consultancy Group Ltd. is an international organization based in the United States, offering full-time remote positions for a Salesforce Support Analyst role. This position requires candidates to be able to work 4-6 hours per day during normal office hours of New York, US, with tasks aligned to support activities and system configurations.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
This role is listed as full remote in the United States. The U.S. is a federal republic of 50 states plus Washington, D.C., with the contiguous states between Canada and Mexico and Alaska as a semi-exclave. For a remote Salesforce Support Analyst, expect U.S. time-zone coordination rather than a fixed office commute.
Note: US observes a public holiday on Sep 7 — Labour Day.
Average hours worked per year in US: 1,800 — via OECD
Build the skills for this role
Core focus for this title is Salesforce support fluency: Service Cloud or Sales Cloud navigation, user management basics, reports, and clear written troubleshooting. With no certified-path data supplied here, treat vendor credentials as optional; prioritize hands-on ticket handling and platform familiarity first.
Expect scenario questions on diagnosing access errors, broken flows, or data issues in Salesforce, plus how you communicate status to non-technical users while remote. Be ready to walk through a ticket from intake to resolution and when you would escalate to an admin or developer.
Strong fit if you like structured remote support work on Salesforce: patient troubleshooting, clean documentation, and async collaboration with goPro Consultancy Group ltd. clients or colleagues across U.S. time zones. Less fit if you want heavy custom Apex delivery rather than support and enablement.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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