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Expect scenario questions on diagnosing access errors, broken flows, or data issues in Salesforce, plus how you communicate status to non-technical users while remote. Be ready to walk through a ticket from intake to resolution and when you would escalate to an admin or developer.
Strong fit if you like structured remote support work on Salesforce: patient troubleshooting, clean documentation, and async collaboration with goPro Consultancy Group ltd. clients or colleagues across U.S. time zones. Less fit if you want heavy custom Apex delivery rather than support and enablement.
At goPro Consultancy Group ltd., a Salesforce Support Analyst typically triages tickets, troubleshoots Salesforce configuration and user issues, and documents fixes for clients or internal teams. A remote day often mixes queue work, live troubleshooting with admins or end users, and clear handoffs so recurring issues do not return.
Core focus for this title is Salesforce support fluency: Service Cloud or Sales Cloud navigation, user management basics, reports, and clear written troubleshooting. With no certified-path data supplied here, treat vendor credentials as optional; prioritize hands-on ticket handling and platform familiarity first.
Yes. The listing is full remote for the United States.
Reliable ticket triage, Salesforce troubleshooting, and clear communication with users while working remotely.
No certification list or costs were provided for this posting; emphasize practical Salesforce support experience unless the employer states otherwise.
Salesforce Support Analyst - Full RemotegoPro Consultancy Group ltd.United States Role Overview This role involves working with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations. Responsibilities include providing end-user support, performing system configurations such as custom objects, triggers, and workflows, creating and maintaining Conga Reports and Form Assembly forms/campaigns, and ensuring data integrity through appropriate use of de-duping and data loading tools. What You'll Do Create and maintain complete documentation for configuration specifications Assist with system maintenance and in the gathering of requirements Propose solutions and workarounds based on platform features and limitations Communicate technical solutions/concepts, including trade-offs, risks, and benefits Support data activities such as extracting, normalizing, mapping, and uploading data as required Develop and conduct training sessions and update training materials Stay informed about new Salesforce features and functionality to provide recommendations for process improvements Qualifications A Bachelor’s degree in Information Technology or a related field, along with +5 years of experience configuring and deploying Salesforce solutions. At least 3 years of experience building and maintaining Conga Reports and Form Assembly forms/campaigns is required. Fluency in English is essential. More About goPro Consultancy Group ltd. goPro Consultancy Group Ltd. is an international organization based in the United States, offering full-time remote positions for a Salesforce Support Analyst role. This position requires candidates to be able to work 4-6 hours per day during normal office hours of New York, US, with tasks aligned to support activities and system configurations. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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