- Full Time
- Johannesburg, Gauteng, South Africa
Prime System Solutions at a glance
Prime System Solutions
Join Prime System Solutions as a Response Center Engineer I, based in Johannesburg, Gauteng, South Africa. We're seeking a technically capable professional to deliver front-line engineering support and drive issue resolution that keeps our clients' systems running smoothly.
What This Role Involves
As a Response Center Engineer I at Prime System Solutions in Johannesburg, you'll be the technical backbone behind rapid, effective problem-solving. Your work directly impacts client satisfaction and system uptime. You'll diagnose technical issues, coordinate solutions across teams, and communicate complex resolutions in clear, actionable language. This is a hands-on role that blends technical depth with customer focus—ideal for an engineer who thrives when their work makes an immediate difference.
Core Duties
- Receive, log, and triage technical incidents and support requests from clients
- Perform systematic troubleshooting to identify root causes and isolate problems
- Execute technical solutions, escalate where necessary, and track resolution progress
- Document issues, resolutions, and lessons learned for knowledge continuity
- Collaborate with development, operations, and other technical teams to resolve complex cases
- Provide clear technical guidance to clients and support staff throughout the resolution process
- Monitor system performance metrics and alert relevant teams to potential issues
Requirements
- Demonstrated technical troubleshooting and problem-solving ability
- Strong written and verbal communication skills
- Ability to remain composed and focused under pressure
- Familiarity with system administration, networking, or software support environments
- Willingness to learn new systems and technologies quickly
- Ability to document technical work clearly and maintain detailed records
Working at Prime System Solutions
Prime System Solutions values technical talent and operational excellence. We invest in engineers who want to grow, providing a supportive environment where your contributions are recognised and your professional development matters. This is a full-time position based in Johannesburg.
Apply Today
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Explore Prime System Solutions online
What people say about Prime System Solutions
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Recent news
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- Meeting with Deputy Prime Ministers of current issues - Правительство России
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Johannesburg, Gauteng
Weather right now in Johannesburg, Gauteng: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind:
Johannesburg, colloquially known as Jozi, Joburg or "the City of Gold", is the most populous city in South Africa. In 2022, the City of Johannesburg Metropolitan Municipality had a population of 4,803,262, and the wider metropolitan area a population of 15,099,422, making it one of the 100 largest urban areas in the world. Johannesburg is the provincial capital of Gauteng, the wealthiest province in South Africa, and seat of the country's highest court, the Constitutional Court. Situated on the mineral-rich Witwatersrand, the city has long been at the epicentre of the international mineral and
Gauteng is one of the nine provinces of South Africa.
🇿🇦 Relocation safety for South Africa: Exercise Increased Caution — via Warnely, CC BY 4.0
National unemployment rate in South Africa: 32.4% — via World Bank
- Elevation 1,748m (5,735 ft)
Source: Wikipedia (state)
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Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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