Product Manager – Customer Onboarding

About This Opportunity

We are representing a confidential fintech client operating across multiple European markets. They are seeking a Product Manager to own and optimise the customer onboarding journey—the critical funnel that converts signed merchants into active, transacting users.

This is an operator role. You'll identify where the funnel breaks, build the fix, ship it, and measure what moved. You'll work across Risk, Engineering, Design and Sales to drive metrics like first-pass approval rate, activation rate, and time-to-activate.

The role is based in Portugal and requires regular onsite presence.

Responsibilities

• Own the end-to-end customer onboarding journey from offer acceptance through to merchant activation
• Drive first-pass approval rates by reducing document friction, rework and manual escalations
• Build and maintain funnel dashboards in product analytics tools, defining event taxonomy and identifying drop-off points
• Own the roadmap and use data to prioritise improvements that move activation and time-to-activate metrics
• Partner with Risk, Engineering, Design and Sales teams to ship improvements across a multi-market operation
• Leverage AI tooling (including Claude and similar platforms) to automate workflows, draft requirements and accelerate delivery
• Report on funnel performance and connect activation improvements to commercial outcomes

What We're Looking For

• Approximately 3–5 years in product management, ideally on onboarding, activation or conversion-focused flows
• Proven experience building funnel dashboards in tools like Amplitude and moving a key metric
• Comfortable pulling your own data (SQL or self-serve analytics tools) and turning insights into prioritisation decisions
• Experience working across Risk, Engineering, Design and Sales without requiring hand-holding
• Strong preference for candidates with payments, fintech or regulated-environment experience (KYC, identity, compliance)
• Genuine capability and curiosity around AI tooling—you've used Claude, ChatGPT or similar in your work and are excited to build agentic workflows
• Preference for simple over clever; ability to strip requirements back to first principles and ship iteratively
• Commercially literate—you can connect activation lifts to revenue impact
• Comfortable working onsite in Portugal

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen your application and conduct an initial interview. If there's a strong match, we will submit your profile to our client for consideration. Please do not attempt to contact the client directly—all communication and interview coordination will run through our team.

Pay

Compensation details will be discussed during the screening process based on experience and location.

Get A Job.ai is an equal opportunity recruiter. We are committed to inclusive hiring practices and welcome applications from candidates of all backgrounds.