Product Adoption Strategist (Human-Led & Interactive)

About This Opportunity

Our talent team is representing a confidential SaaS organization seeking a French-speaking Product Adoption Strategist to join their EMEA operations in Paris. This role sits within the customer success function and focuses on designing and delivering human-led programs that accelerate product value realization through interactive coaching, workshops, and community engagement.

Responsibilities

In this role, you will:

• Own end-to-end adoption programs for specific features or markets, including strategy development, session design, facilitation, follow-up activities, and performance measurement for both group and individual programs
• Identify underutilized product areas and customer segments, translating adoption opportunities into scalable human-led initiatives such as clinics, masterclasses, and peer roundtables
• Build proactive coaching playbooks for high-value or at-risk accounts with low feature penetration, delivering targeted consultative optimization support
• Conduct live qualitative research to understand psychological or workflow barriers to adoption and map insights back to customer personas
• Partner cross-functionally with product, marketing, data, education, and account management teams to create cohesive customer journeys
• Advocate for customers across the organization and surface feedback on why features are not being adopted or retained
• Build relationships with customer-facing and product teams to establish consistent feedback loops

What We're Looking For

• 3–5 years of experience in Customer Success Management, Product Training, Consultative Customer Enablement, Implementation Consulting, or a similar role within a B2B SaaS environment
• Fluency in English and professional proficiency in French or German
• Proven ability to translate product features into business outcomes and develop interactive workshops or coaching programs that address customer friction points
• Experience gathering qualitative customer feedback from live interactions and converting it into actionable recommendations for product, onboarding, or adoption improvements
• Strong facilitation and communication skills with the ability to teach complex workflows in a simple, consultative manner
• Comfort working in a flexible, cross-functional environment where collaboration is essential

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the employer directly—all communication and coordination will flow through our team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process and are competitive with market standards for this role and location.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applicants from all backgrounds and provide accommodations throughout our recruitment process upon request.