Medical Administrative & Surgical Patient Coordinator | Philippines

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential healthcare organization in their search for a Medical Administrative & Surgical Patient Coordinator based in the Philippines. This is a remote operations-focused healthcare role where you will own the administrative coordination that happens after a patient begins moving through the surgical process. You will ensure required clearances, testing, records, appointments, documentation, and pre-operative steps are completed so patients stay on track for surgery.

This is not a sales position and not a remote clinical position. You will work directly with patients, medical offices, imaging centers, laboratories, hospitals, and other healthcare providers while knowing when a question or concern needs to be escalated to clinical staff. You will receive training on specific workflows and gradually take ownership of a critical part of the patient journey.

Responsibilities

• Own and track the pre-operative process for multiple surgical patients from booking through readiness for surgery
• Keep each patient's pre-operative checklist current, identifying missing clearances, tests, records, documentation, and other requirements before they become delays
• Coordinate required appointments and testing, including imaging, medical clearances, laboratory work, and other pre-operative requirements
• Contact hospitals, imaging centers, laboratories, physicians' offices, and other healthcare facilities to obtain outstanding information and keep cases moving
• Follow up persistently with outside providers when testing, records, or clearances are delayed, advocating for patients while maintaining professional communication
• Conduct or support standardized pre-operative patient calls and clearly walk patients through established non-clinical instructions and next steps
• Maintain accurate documentation of patient conversations, completed requirements, pending items, and case status within the appropriate systems
• Communicate surgical readiness, outstanding requirements, and potential delays clearly to the broader practice team
• Recognize clinical questions, unusual circumstances, or concerns that fall outside your administrative scope and escalate them promptly rather than providing independent medical advice
• Provide additional medical administrative and patient-coordination support when needed to improve the efficiency of the surgical process

What We're Looking For

Must-Have:

• 3+ years of experience in medical administration, surgical coordination, patient coordination, pre-operative coordination, or closely related healthcare operations
• Hands-on experience working in a U.S. medical practice or healthcare environment
• Direct experience coordinating surgical or pre-operative patients, including appointments, tests, medical records, clearances, or required documentation
• Experience using EMR, CRM, patient-management, or comparable medical-office systems
• Confidence communicating directly with patients and contacting hospitals, imaging centers, laboratories, physicians' offices, and other healthcare providers
• Excellent spoken and written English, with strong documentation, organization, case-tracking, and follow-through skills
• Sound judgment regarding administrative versus clinical responsibilities, including knowing when an issue must be escalated to clinical staff

Nice to Have:

• Experience in plastic surgery, cosmetic surgery, aesthetics, or another high-touch private-pay medical environment
• Medical Assistant training, nursing-related education, healthcare education, or equivalent clinical-office experience
• Experience conducting standardized pre-operative patient calls

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen qualified applicants and conduct initial interviews. We will then submit strong candidates to our client for consideration. Please do not attempt to contact the client directly, as all communication should flow through Get A Job.ai to ensure a professional process for everyone involved.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes applications from all qualified candidates regardless of background.