- Company: Conduent Business Services India LLP
- Location: Bengaluru, India
- Salary: Pay not listed
Conduent Business Services India LLP at a glance
SEC filings mentioning "Conduent Business Services India LLP": 9 — search EDGAR
Registered as a global legal entity (LEI 335800MWOIBVEBGWHS19, IN) — via GLEIF
Customer Experience Manager at Conduent Business Services India LLP in Bengaluru, India
About This Position
We are seeking a dynamic and experienced Manager to lead our Customer Experience team. The ideal candidate will have a proven track record of enhancing customer satisfaction and driving operational efficiency. This role involves overseeing the day-to-day operations, managing a team, and ensuring high-quality service delivery.
Day-to-Day Responsibilities
- Develop and implement strategies to improve customer experience and satisfaction metrics.
- Manage a cross-functional team of Customer Service Representatives and ensure their performance meets or exceeds targets.
- Analyze customer feedback and make data-driven decisions to enhance service offerings.
- Collaborate with other departments to streamline processes and resolve issues promptly.
- Ensure adherence to company policies, procedures, and regulatory requirements.
Skills & Qualifications
- Minimum 5 years of experience in customer service management or a related field.
- A proven track record of improving customer satisfaction scores.
- Strong leadership and team management skills.
- Excellent communication, problem-solving, and decision-making abilities.
- Familiarity with CRM tools and data analysis software is preferred.
About Conduent Business Services India LLP
Conduent Business Services India LLP delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. Our culture values individuality and promotes personal growth and professional development.
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Working in Bengaluru, India
Weather right now in Bengaluru, India: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Bengaluru, also known as Bangalore, is the capital and largest city of the southern Indian state of Karnataka. As per the 2011 census, the city had a population of 8.4 million, making it the third most populous city in India and the most populous in South India. The Bengaluru metropolitan area had a population of around 8.5 million, making it the fifth most populous urban agglomeration in the country. It is located towards the southern end of the Deccan Plateau, at an altitude of 900 m (3,000 ft) above sea level. The city is known as India's "Garden City", due to its parks and greenery.
Karnataka is a state in the southwestern coast of India. It was formed as Mysore State on 1 November 1956, with the passage of the States Reorganisation Act, and renamed Karnataka in 1973. The state is bordered by the Lakshadweep Sea to the west, Goa to the northwest, Maharashtra to the north, Telangana to the northeast, Andhra Pradesh to the east, Tamil Nadu to the southeast, and Kerala to the so
🇮🇳 Relocation safety for India: High Risk — via Warnely, CC BY 4.0
National unemployment rate in India: 4.2% — via World Bank
GDP per capita in India: $2,702 — via World Bank
Consumer price inflation in India: 2.4% (annual) — via World Bank
Real GDP growth in India: 7.6% (annual) — via World Bank
Average hours worked per week in India: 56.2 — via ILOSTAT
Mean monthly earnings in India: $256 — via ILOSTAT
Nearby green space: 11 parks within 1.5km — closest is Cubbon Park Circle. via OpenStreetMap
Nearest public transit: Vidhana Soudha (bus stop, 47m). via OpenStreetMap
- Elevation 921m (3,022 ft)
Source: Wikipedia (state)
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Experience Manager
- Employer Conduent Business Services India LLP
- Location Bengaluru, India
- Type Full Time
- Pay (from listing) Pay not listed
- Posted July 28, 2026
- Apply by August 27, 2026
- Country India
- Overview Full job description on this page (241 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Experience Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
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Occupation family: Customer Experience Manager
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