- Company: Coins
- Location: Taguig City, Philippines
- Salary: Pay not listed
Coins at a glance
SEC filings mentioning "Coins": 6,186 — search EDGAR
10,455 Wikipedia views in June 2026 — a rough gauge of public visibility.
Source: Wikipedia
Head of Customer Experience at Coins - Taguig City, Philippines
Role Overview
The Head of Customer Experience (CX) is a pivotal executive leadership role responsible for defining, driving, and scaling the enterprise-wide customer experience vision, strategy, and governance. Reporting directly to the President, this leader will oversee the end-to-end customer journey for users in a fast-paced fintech/crypto landscape.
Core Duties
- Define and implement a robust CX strategy that aligns with business goals and user needs.
- Oversee the end-to-end customer journey, ensuring seamless interactions across all touchpoints.
- Collaborate with cross-functional teams to enhance product offerings and improve service quality.
- Develop and maintain key performance indicators (KPIs) for measuring CX success.
- Drive innovation in customer engagement and satisfaction initiatives.
What You Bring
- A minimum of 10 years of experience in a leadership role within the financial services or tech industry, with at least 5 years focused on customer experience.
- Demonstrated success in driving CX improvements and enhancing user satisfaction metrics.
- Strong understanding of cryptocurrency markets and fintech trends.
- Excellent communication, collaboration, and problem-solving skills.
- A proven track record of delivering results-driven strategies and initiatives.
More About Coins
Coins is the most established crypto brand in the Philippines, trusted by over 18 million users. Our easy-to-use mobile app allows for the purchase and sale of various cryptocurrencies and access to a wide range of financial services. Fully regulated by the Bangko Sentral ng Pilipinas (BSP), Coins holds both Virtual Currency and Electronic Money Issuer licenses from a central bank, making it the first crypto-based company in Asia to achieve such recognition.
Apply Today
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us and help shape the future of customer experience in the cryptocurrency industry!
You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Coins online
What people say about Coins
- Ask HN: $8k on AWS in August for you, any interesting computations?
- Open the Music Industry’s Black Box
- Teeth Whitening and the Hygiene Hypothesis
- Microsoft Small Basic
Recent news
- Shipwreck With 400 Gold Coins on Board Finally Identified After 30 Years - ScienceAlert
- 14th Century Church Saved from Closing After Stash of Gold Coins Found Under Altar - People.com
- Mystery as gold coins worth £70k appear in churches across Lancashire - The Telegraph
- Mystery Do-Gooder Is Showering Churches With Gold - Newser
- Ancient mosaics, coins to go on display in new exhibit in northern Israel - The Jerusalem Post
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Taguig City, Philippines
Weather right now in Taguig City, Philippines: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
The role is based in Taguig City, Metro Manila (National Capital Region), the Philippines’ capital region and largest metro area on Manila Bay between Central Luzon and Calabarzon (~636 km²). Expect dense urban commuting, BGC/Taguig business districts nearby, and standard on-site office norms (listing is not remote).
Metropolitan Manila, commonly shortened to Metro Manila and formally the National Capital Region, is the capital region and largest metropolitan area of the Philippines. Located on the eastern shore of Manila Bay, the region lies between the Central Luzon and Calabarzon regions. Encompassing an area of 636.00 km2 (245.56 sq mi) and with a population of 14,001,751 as of 2024, it consists of sixteen
🇵🇭 Relocation safety for Philippines: Exercise Increased Caution — via Warnely, CC BY 4.0
National unemployment rate in Philippines: 2.2% — via World Bank
GDP per capita in Philippines: $4,171 — via World Bank
Consumer price inflation in Philippines: 1.7% (annual) — via World Bank
Real GDP growth in Philippines: 4.4% (annual) — via World Bank
Recent seismic activity: 9 earthquakes (M4.5+) within 200km in the last 6 months — largest M5.0 near 2 km NNE of Hukay, Philippines. via USGS
- Elevation 8m (26 ft)
Source: Wikipedia (state)
Prepare stories on building CX operating models, handling volume/quality tradeoffs, and partnering with product and support. Be ready to discuss how you measure journey health, run closed-loop feedback, and lead managers—not only frontline agents—under Metro Manila on-site constraints.
- Bring one end-to-end journey redesign with metrics before/after.
- Explain prioritization when NPS, cost-to-serve, and SLA conflict.
- Outline how you structure a CX org and cadence with executives.
Strong fit if you lead CX strategy and teams in consumer or fintech-like environments and can operate on-site in Taguig/Metro Manila. Public DATA here does not describe Coins as an employer (wiki/news/HN items are about physical coins, not this company), so validate employer facts, product, and scope in the interview process.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Head of Customer Experience
- Employer Coins
- Location Taguig City, Philippines
- Type Full Time
- Pay (from listing) Pay not listed
- Posted July 22, 2026
- Apply by August 21, 2026
- Country Philippines
- Overview Full job description on this page (296 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — Ask HN: $8k on AWS in August for you, any interesting computations?
- Hacker News — Open the Music Industry’s Black Box
- Hacker News — Teeth Whitening and the Hygiene Hypothesis
- Hacker News — Microsoft Small Basic
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
Explore related openings
1 other opening(s) at Coins on Get A Job.AI
Research this employer
Pull public facts we already cached for this company (Wikipedia, news, discussions). We never invent Glassdoor-style ratings.
Open interview kit (print-friendly)
Free for candidates — daily or weekly emails when matching roles go live.
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Get free job alerts so new matches reach you first
- Upload your resume to apply faster
- Register now to access our free AI resume builder
Hiring instead? Post a job and reach candidates searching right now.