Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare stories on building CX operating models, handling volume/quality tradeoffs, and partnering with product and support. Be ready to discuss how you measure journey health, run closed-loop feedback, and lead managers—not only frontline agents—under Metro Manila on-site constraints.
Strong fit if you lead CX strategy and teams in consumer or fintech-like environments and can operate on-site in Taguig/Metro Manila. Public DATA here does not describe Coins as an employer (wiki/news/HN items are about physical coins, not this company), so validate employer facts, product, and scope in the interview process.
As Head of Customer Experience at Coins, a typical day centers on setting CX strategy, reviewing voice-of-customer and support metrics, and aligning service, product, and ops on journey fixes. Time goes to coaching CX leads, prioritizing escalations and process gaps, and reporting quality, retention, and satisfaction outcomes to leadership—without inventing tools or stack not in the listing.
No. The listing sets remote to 0 and places the job in Taguig City, Metro Manila, Philippines.
The supplied company links and articles refer to coins as currency/objects and unrelated headlines—not verified employer profile, reviews, or ratings—so treat company details as to be confirmed with Coins directly.
Leadership of CX strategy, cross-functional journey ownership, coaching of CX managers, and clear metrics on service quality and customer outcomes for this title and location.
A coin is a small object, usually round and flat, used primarily as a medium of exchange or legal tender. They are standardized in weight, and produced in large quantities at a mint in order to facilitate trade. They are most often issued by a government. Coins often have images, numerals, or text on them. The faces of coins or medals are sometimes called the obverse and the reverse, referring to the front and back sides, respectively. The obverse of a coin is commonly called heads, because it often depicts the head of a prominent person, and the reverse is known as tails.
Public cache only — not an employee review.
Head of Customer Experience at Coins - Taguig City, Metro Manila, Philippines Role Overview The Head of Customer Experience (CX) is a pivotal executive leadership role responsible for defining, driving, and scaling the enterprise-wide customer experience vision, strategy, and governance. Reporting directly to the President, this leader will oversee the end-to-end customer journey for users in a fast-paced fintech/crypto landscape. Core Duties Define and implement a robust CX strategy that aligns with business goals and user needs. Oversee the end-to-end customer journey, ensuring seamless interactions across all touchpoints. Collaborate with cross-functional teams to enhance product offerings and improve service quality. Develop and maintain key performance indicators (KPIs) for measuring CX success. Drive innovation in customer engagement and satisfaction initiatives. What You Bring A minimum of 10 years of experience in a leadership role within the financial services or tech industry, with at least 5 years focused on customer experience. Demonstrated success in driving CX improvements and enhancing user satisfaction metrics. Strong understanding of cryptocurrency markets and fintech trends. Excellent communication, collaboration, and problem-solving skills. A proven track record of delivering results-driven strategies and initiatives. More About Coins Coins is the most established crypto brand in the Philippines, trusted by over 18 million users. Our easy-to-use mobile app allows for the purchase and sale of various cryptocurrencies and access to a wide range of financial services. Fully regulated by the Bangko Sentral ng Pilipinas (BSP), Coins holds both Virtual Currency and Electronic Money Issuer licenses from a central bank, making it the first crypto-based company in Asia to achieve such recognition. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us and help shape the future of customer experience in the cryptocurrency industry!
Generated for personal interview prep · 2026-07-27 UTC · getajob.ai