- Company: Elation Health
- Location: Canada
- Salary: $70,000–$95,000/yr
- Work type: Remote
Elation Health at a glance
elationhealth.comSEC filings mentioning "Elation Health": 33 — search EDGAR
389 employees covered under a retirement plan (2024 filing) — via DOL Form 5500 / EFAST2
Elation Health (elationhealth.com). Public listing data here is limited to the company domain; treat product and culture claims as something to verify on their site and in the interview.
CUSTOMER EXPERIENCE ENGINEER at Elation Health in Canada
What This Role Involves
Elevation of routine customer support tasks to product intelligence, focusing on tracing issues back to their source code, fixing them immediately, and partnering with senior engineers for complex cases. The role involves bringing empathy and judgment to critical customer interactions while identifying patterns that influence product development.
Key Responsibilities
- Analyze and trace customer support tickets back to the underlying code causing issues
- Implement fixes to resolve customer problems promptly
- Collaborate with senior engineers on complex cases requiring human judgment
- Identify patterns in customer interactions that can inform product development
- Bring empathy and critical thinking to high-impact support cases
Requirements
- Recent engineering graduate or experience in a support role with problem-solving skills
- Experience automating processes, even if not formally an engineer
- Aptitude for understanding and improving customer interactions through technology
- Strong communication and empathy to handle sensitive customer issues
- Technical proficiency with software development or willingness to learn quickly
About the Company
Elation Health is dedicated to enhancing physician and patient quality of life by developing a SaaS cloud-based clinical platform. Our commitment lies in creating a world-class experience that empowers healthcare professionals to deliver exceptional care. We are currently transitioning from traditional support roles into a more integrated, AI-driven approach where customer support and product engineering work hand-in-hand.
How to Apply
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Explore Elation Health online
Working in Canada
Canada spans the Atlantic to the Pacific and Arctic coasts and is the second-largest country by area, with the world’s longest international land border (with the United States). This role is posted as remote in Canada, so day-to-day work is not tied to a single city in the listing data.
🇨🇦 Relocation safety for Canada: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Canada: 6.9% — via World Bank
GDP per capita in Canada: $55,698 — via World Bank
Consumer price inflation in Canada: 2.1% (annual) — via World Bank
Real GDP growth in Canada: 1.7% (annual) — via World Bank
Average hours worked per year in Canada: 1,687 — via OECD
Be ready to walk through a customer-impacting incident: how you diagnosed it, what you shipped, and how you measured recovery. Expect scenarios on prioritization under noisy support queues, clear written updates, and partnering with engineers without over-promising.
Strong fit if you like customer-facing technical work in healthcare software, can work remote across Canada, and enjoy turning support pain into durable product or process improvements. Thin public data means culture and stack fit should be validated directly with the team.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Experience Engineer
- Employer Elation Health
- Location Canada · Remote-friendly
- Type Full Time
- Pay (from listing) $70,000–$95,000/yr
- Posted July 25, 2026
- Apply by August 25, 2026
- Country Canada
- Overview Full job description on this page (256 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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