Customer Experience Trainer

CUSTOMER EXPERIENCE TRAINER at Visual Comfort in Houston, Texas

The Opportunity

We are seeking a Customer Experience Trainer to join our team at Visual Comfort & Co. in Houston, Texas. As a Customer Experience Trainer, you will play a crucial role in enhancing the customer experience by training and supporting our sales teams on product knowledge, customer service best practices, and company policies.

What You'll Do

• Develop and deliver comprehensive training programs for sales staff to ensure they have the necessary skills to provide exceptional customer service.
• Create and maintain training materials such as manuals, presentations, and videos to support ongoing training efforts.
• Conduct one-on-one coaching sessions with sales representatives to address individual needs and improve performance.
• Evaluate the effectiveness of training programs through feedback and metrics, making adjustments as needed to enhance customer satisfaction.
• Maintain a strong understanding of company policies, product offerings, and market trends to provide accurate and up-to-date information to trainees.

Skills & Qualifications

• Strong communication and interpersonal skills with the ability to engage and motivate diverse audiences.
• Experienced in developing and delivering training programs for sales teams or customer service representatives.
• Adept at using various training methods, including face-to-face, online, and blended learning techniques.
• Familiarity with lighting and home decor products is a plus but not required.
• Excellent organizational skills to manage multiple projects simultaneously and meet deadlines.

More About Visual Comfort

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls, and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles, and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.