Customer Experience Manager

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Be ready with examples of coaching an agent through an escalated complaint, fixing a quality or SLA miss, and balancing schedules under volume. Expect scenarios on policy clarity, root-cause talks with underperformers, and how you verify work from reports.

Fit summary

Strong fit if you already supervise customer or admin teams, stay calm under escalations, and like operational metrics. Thin public company data here—validate culture and CX stack in the interview.

Day in the role

As Customer Experience Manager at Conduent Business Services India LLP in Bangalore, your day centers on leading frontline and admin staff who handle client and end-user issues. You coach agents on hard escalations, set schedules and quality checks, review activity reports, and close the loop on complaints so service standards and deadlines hold.

Skills to emphasize

• Saylor Academy — Business & Management courses (free)
• Google Project Management — Skillshop / free intro resources (free)

FAQ from this listing

Is this role remote?

No—the listing is on-site in Bangalore, Karnataka (remote = 0).

What does the O*NET family emphasize?

Supervising office/customer staff, resolving complaints, coaching on complex cases, and reviewing work records for quality and performance.

Are the listed upskilling paths paid?

Both named resources are free: Saylor Business & Management courses and Google’s free intro / Skillshop-style project management materials.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.

O*NET source

Role overview (listing rewrite)

Manager, Customer Experience at Conduent Business Services India LLP in Bangalore, Karnataka About This Position We are seeking a dynamic and experienced Manager to lead our Customer Experience team. The ideal candidate will have a proven track record of enhancing customer satisfaction and driving operational efficiency. This role involves overseeing the day-to-day operations, managing a team, and ensuring high-quality service delivery. Day-to-Day Responsibilities Develop and implement strategies to improve customer experience and satisfaction metrics. Manage a cross-functional team of Customer Service Representatives and ensure their performance meets or exceeds targets. Analyze customer feedback and make data-driven decisions to enhance service offerings. Collaborate with other departments to streamline processes and resolve issues promptly. Ensure adherence to company policies, procedures, and regulatory requirements. Skills & Qualifications Minimum 5 years of experience in customer service management or a related field. A proven track record of improving customer satisfaction scores. Strong leadership and team management skills. Excellent communication, problem-solving, and decision-making abilities. Familiarity with CRM tools and data analysis software is preferred. About Conduent Business Services India LLP Conduent Business Services India LLP delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. Our culture values individuality and promotes personal growth and professional development. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Bangalore, Karnataka, hybrid, or fully remote?