Head of Engineering, Rewards

About This Opportunity

We are representing a confidential fintech organization operating at significant scale across emerging markets. Our talent team has been engaged to find a Head of Engineering, Rewards to lead one of their most strategically important platforms—a rewards, retention, and engagement system serving approximately 23 million users.

This is a rare opportunity to shape a consumer-facing platform that sits at the center of customer retention strategy. The platform currently powers cashback functionality, but the ambition is to evolve it into a comprehensive rewards and personalization engine serving business customers, consumer customers, and sales agents. You will inherit a team of nine engineers and scale the organization to multiple product units—likely 25+ people—with full autonomy over technical strategy, architecture, and hiring.

Our client operates a Domain CTO model. As Head of Engineering, you are the CTO of your domain. You will report functionally to the Group CTO with a dual reporting line into the Product leader for Rewards (a delivery relationship, not a hierarchy—engineering and product are peers).

Responsibilities

• Own the technical strategy, architecture, and roadmap for the rewards platform end to end
• Improve the performance, reliability, and depth of the existing cashback product as an immediate priority
• Evolve cashback into a broader rewards, retention, engagement, and personalization platform
• Build the engineering organization from its current base—structure product units, hire engineers and Engineering Managers, and lead through those managers as the team scales
• Establish a strong experimentation culture: A/B testing, cohort analysis, and measurement frameworks that drive rapid learning
• Work closely with Growth, Sales, and Marketing to translate acquisition and retention objectives into product and engineering initiatives
• Own the customer-facing experience of rewards across mobile and web, including delivery speed and reliability
• Define architecture standards, engineering processes, and quality metrics; own engineering health (incidents, production defects, deployment frequency, change failure rate, developer experience)
• Build the platform to serve customers across multiple geographies as the organization expands
• Partner with Product to define rewards-specific metrics and OKRs, and hold the team accountable to them

What We're Looking For

Must-Have Experience:

• Direct-to-consumer product engineering at scale—you have built and shipped products used by large consumer audiences and understand what drives engagement and retention (this is the defining requirement)
• Genuine front-end and mobile depth—you have led or personally built consumer-facing mobile and web experiences; backend-only backgrounds are not suitable for this role
• Experimentation and growth engineering—hands-on experience running A/B tests, feature flagging, and measurement frameworks to drive (not justify) product decisions
• At least 5 years managing managers—leading an engineering organization through other engineering leaders, not a single team
• 10+ years overall software engineering experience, with at least 5 years leading engineering teams through growth phases
• Hands-on technical leadership—you remain close to the code and maintain technical credibility with the engineers you lead
• Comfort with Java and Spring Boot environments, with the ability to lead backend engineers credibly even if that's not your primary depth
• Experience building and scaling an engineering organization from a small base, including hiring and developing Engineering Managers
• Strong collaboration with commercial stakeholders (growth, marketing, sales) and the ability to translate business objectives into engineering work

Strong Advantages:

• Rewards, loyalty, gamification, personalization, or growth platform experience
• Fintech or payments experience

Cultural Attributes:

Our client assesses candidates across eight leadership dimensions: Customer Obsession, Craft, Systemisation, Urgency, Ownership, No Ego, Candour, and Integrity. These qualities are evaluated throughout the hiring process.

How We Work With You

When you apply through Get A Job.ai, one of our recruiters will conduct an initial screening to understand your background and confirm alignment with the role requirements. If there's a strong match, we will submit your profile to our client with your permission. Please do not attempt to contact the client directly—all communication during the hiring process will be coordinated through our team.

The client's hiring process includes:

• 60-minute high-level system design round with an Engineering Manager
• 60-minute panel interview with two Heads of Engineering (30 minutes technical deep dive, 30 minutes leadership attributes)
• 60-minute stakeholder management round with a Product Head/VP
• 60-minute technical and culture fit interview with the Co-founder & Group CTO (hiring manager)

Pay

Compensation details will be discussed during the screening process and are competitive for this level of leadership in Spain.

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