GGN|NFL-CHAT|13-Jul-26

Onetp is hiring for a full-time customer service and chat support position at our TPIN GGN DLF DOWNTOWN facility. If you excel at helping customers through digital channels and want to join a leading global business services company, this role offers a meaningful opportunity to develop your career in a professional, fast-paced environment.

The Opportunity

Join Onetp as a dedicated customer service professional providing support through chat and messaging channels. This position is based at our modern facility in the GGN DLF DOWNTOWN location, serving clients and customers with professionalism and efficiency. In this role, you'll be at the forefront of customer interactions, resolving issues and creating positive experiences through digital communication. You'll be part of a collaborative team committed to delivering exceptional service quality and building positive customer relationships in a supportive workplace environment.

Day-to-Day Responsibilities

• Respond to customer inquiries via chat, messaging, and related digital communication platforms with accuracy and professionalism
• Resolve customer issues and provide guidance in a timely manner while maintaining service standards
• Maintain comprehensive records of all customer interactions and outcomes for reference and quality assurance
• Follow company protocols and quality standards to ensure consistent, high-quality service delivery
• Collaborate with team members and supervisors to improve processes and customer satisfaction metrics
• Handle multiple concurrent conversations while maintaining service quality and responsiveness

Skills & Qualifications

• Strong written communication skills with the ability to convey information clearly and professionally through text
• Customer-focused mindset with a genuine interest in helping others and resolving concerns
• Ability to multitask and manage time effectively in a chat support environment with high-volume interactions
• Proficiency with computer systems and digital communication tools
• Patience, empathy, and professionalism when handling customer interactions and difficult situations
• Attention to detail and accuracy in documentation and data entry
• Ability to work consistently in a structured environment and follow established procedures

Why Join Onetp

Onetp is a globally recognized leader in customer experience and business services, working with major brands worldwide. When you join us, you're becoming part of a company that invests in its people, values quality service, and provides clear career development opportunities. Our TPIN GGN DLF DOWNTOWN location offers a professional workplace with collaborative teams, structured training, and the chance to build meaningful expertise in customer service and digital communication.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.