Team Lead – Trust Support Services (AVP)

Join OCBC in Singapore as a full-time Team Lead in Trust Support Services, where you'll lead and develop a team dedicated to delivering outstanding client support for our trust and wealth management services.

Position Summary

As an Assistant Vice President and Team Lead in Trust Support Services at OCBC, you will oversee the daily operations of a support team whilst maintaining the highest standards of client service and regulatory compliance. This role combines hands-on leadership with direct responsibility for driving operational excellence across our trust services division in Singapore.

Day-to-Day Responsibilities

• Lead, mentor, and develop a team of trust support professionals, fostering a culture of accountability and continuous improvement
• Oversee the delivery of client support services for trust and wealth management products, ensuring quality and timeliness
• Manage operational workflows, streamline processes, and implement best practices to enhance team efficiency
• Ensure strict adherence to regulatory requirements, compliance frameworks, and OCBC's governance standards
• Handle complex client enquiries and escalations, providing resolution and maintaining strong client relationships
• Monitor team performance metrics, conduct regular reviews, and provide constructive feedback to drive engagement
• Collaborate with cross-functional teams including compliance, operations, and product teams to support business objectives
• Contribute to the development of training programmes and procedural documentation for the team

Skills & Qualifications

• Degree in Finance, Business, or related discipline, or equivalent professional experience in banking and financial services
• Proven track record of successful team leadership and people management in a financial services or banking environment
• Strong knowledge of trust products, wealth management services, or related financial services
• Excellent communication and interpersonal skills, with the ability to engage effectively with clients and internal stakeholders
• Demonstrated expertise in operations management, compliance, and regulatory adherence
• Strong analytical and problem-solving capabilities with meticulous attention to detail
• Proficiency in Microsoft Office and banking/financial systems; familiarity with CRM platforms is advantageous
• Ability to work collaboratively in a fast-paced environment and manage multiple priorities

Working at Ocbc

OCBC is a leading financial institution in Asia, committed to supporting the career development and well-being of its employees. We foster an inclusive workplace culture where excellence, integrity, and innovation are valued. As a member of our team, you'll have access to professional development opportunities, collaborative teams, and the chance to make a meaningful impact in the financial services industry.

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