Temporary Insurance Follow-up Specialist

St. Charles Health System is hiring a Temporary Insurance Follow-up Specialist to join its Single Billing Office and help resolve payer denials while keeping the revenue cycle moving accurately and on time.

About the Role

This Temporary Insurance Follow-up Specialist position with St. Charles Health System is a six-month assignment focused on working entry- to intermediate-level insurance denials. You will partner with payers, community providers, fellow Single Billing Office (SBO) teams, and other departments to research, appeal, and resolve claims. The role pays $22.30–$30.11 per hour depending on experience and is not benefits-eligible. While based in the United States, this role may be performed remotely from a St. Charles-approved state: Oregon, Arizona, Arkansas, Florida, Idaho, Missouri, Montana, Nevada, New Mexico, North Carolina, Oklahoma, Tennessee, Utah, or Wisconsin. Please apply only if you live in (or plan to relocate to) one of these states.

Key Responsibilities

• Investigate and resolve simple-to-intermediate denials through research, appeals, claim corrections, rebilling, record submission, and escalation.
• Handle denial types such as authorizations, medical necessity, coordination of benefits, duplicates, non-covered services, NCCI edits, and payer-specific billing requirements.
• Verify and update insurance coverage using EHR tools, payer portals, and direct payer phone contact.
• Pursue no-response claims, locate missing payments with Cash Management, submit corrected claims, and process late charges.
• Generate itemized statements and medical records, update claim data, and document clearly in the patient health information system.
• Flag recurring payer issues to SBO leadership and support Lean continuous-improvement efforts.

Qualifications

• Required: high school diploma or GED.
• Preferred: coursework in medical terminology, revenue cycle functions (such as RHIT or medical coding), and Microsoft Office applications.
• Preferred certifications: CHFP, CRCR, CSAF, CSPR, RHIT, or Certified Coding Specialist.
• Entry- to intermediate-level understanding of payer reimbursement methods, billing guidelines, and coding requirements.

About St. Charles Health System

St. Charles Health System serves a multi-hospital and medical group organization, guided by a vision of creating America's healthiest community and values of accountability, caring, and teamwork. The SBO team delivers transparent, seamless billing and collection services for patients and customers.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.