Enterprise Customer Success Manager

About This Opportunity

We are representing a confidential SaaS organization in their search for an Enterprise Customer Success Manager. This is a strategic leadership role where you'll drive retention, expansion, and transformative initiatives with top-tier enterprise accounts. Our client is seeking an experienced customer success professional who can build enduring relationships, mitigate churn proactively, and serve as a trusted advisor to C-level executives.

This is a 100% remote opportunity available across Canada and the USA.

Responsibilities

• Lead strategic initiatives to preemptively identify and mitigate churn risks across a complex enterprise customer portfolio
• Drive revenue growth through product adoption strategies and customer expansion initiatives
• Build and maintain strategic partnerships with enterprise clients, serving as their trusted advisor
• Orchestrate cross-functional collaboration with sales, onboarding, support, product, finance, and operations teams
• Conduct deep analysis of lifecycle metrics to optimize onboarding, enablement, adoption, and retention strategies
• Mentor junior customer success team members and share enterprise-level expertise
• Interact with and influence C-level executives, developing solutions for complex customer challenges
• Create compelling presentations and communications that resonate with diverse stakeholder audiences
• Demonstrate exceptional organizational skills while managing high-stakes priorities with precision

What We're Looking For

Required:

• 8+ years of enterprise-level customer success experience with proven impact on customer outcomes
• Extensive track record leading sales and advanced customer success initiatives
• Demonstrated ability to interact with and influence C-level executives
• Strong analytical, problem-solving, and communication skills
• Experience mentoring and developing junior team members
• Commitment to personal, team, and company excellence
• Bachelor's degree or equivalent education and relevant experience
• Willingness to adapt to evolving business needs

Preferred:

• Experience in SaaS, local marketing technologies, Get A Job.aial media management, or enterprise software
• Fluency in French, Spanish, or German

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening. If there's a strong match, we'll prepare and submit your profile to our client for consideration. Please do not contact the client directly—all communication and coordination will flow through our recruiting team to ensure the best experience for everyone involved.

Pay

Our client has indicated a compensation range of $105,000 - $150,000 CAD base salary plus commission, with final compensation determined by skills, experience, and relevant qualifications.

Get A Job.ai is an equal opportunity recruiter. We celebrate diversity and are committed to creating an inclusive process for all candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.