Customer Support Specialist (Remote)

Jobs for Humanity is hiring a Customer Support Specialist for a remote position based in Oklahoma City, OK, US. This is a full-time opportunity to join our team and make a direct impact supporting our mission.

The Opportunity

We're seeking a dedicated Customer Support Specialist to provide exceptional service to our customers and stakeholders. In this remote role, you'll be the voice of Jobs for Humanity, answering inquiries, resolving issues, and ensuring every interaction reflects our commitment to excellence. You'll work from your location in Oklahoma City, OK, US, collaborating with team members across our organization to deliver outstanding support experiences.

Core Duties

• Respond to customer inquiries via email, phone, chat, and other communication channels
• Document customer interactions and track issues through resolution
• Troubleshoot customer problems and identify solutions promptly
• Maintain accurate records and update customer information in our support system
• Escalate complex issues to appropriate team members when needed
• Follow up with customers to ensure satisfaction and close resolution tickets
• Contribute to improving support processes and documentation

What We're Looking For

• Strong written and verbal communication skills
• Ability to remain patient and professional under pressure
• Problem-solving mindset and attention to detail
• Comfort with customer support software and computer systems
• Ability to work independently in a remote environment
• Reliable internet connection and dedicated workspace
• High school diploma or equivalent; customer service experience preferred

Working at Jobs for Humanity

Join a team dedicated to creating meaningful work and positive impact. As a Customer Support Specialist at Jobs for Humanity, you'll be part of an organization committed to connecting talented individuals with employment opportunities that matter. Working remotely offers flexibility while contributing to our mission from Oklahoma City, OK, US.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.