Customer Success Specialist

About This Role

We are representing a confidential digital platform serving the gig economy community. Our client connects users with earning opportunities and financial resources through a free-access model. We're seeking a Customer Success Specialist to deliver responsive, empathetic support to a growing user base across multiple channels.

This is a fully remote position based in the USA. You'll be the first point of contact for users navigating platform questions, troubleshooting access issues, and seeking guidance on available resources.

Responsibilities

• Respond to user inquiries via email, chat, and social media channels in a timely and professional manner
• Troubleshoot issues related to offers, account access, and platform navigation
• Escalate complex issues to the appropriate team with full context and documentation
• Maintain detailed records of user interactions in the support CRM
• Identify recurring issues and report patterns to the product team
• Contribute to the help center by writing and updating FAQ articles
• Deliver consistently high customer satisfaction scores through genuine, solution-focused support

What We're Looking For

• No degree required
• Prior customer support experience preferred but not required
• Clear, empathetic written and verbal communication skills
• Patient and calm under pressure — able to maintain professionalism when users are frustrated
• Organized and able to manage a high volume of tickets without letting things slip
• Familiarity with support tools such as Zendesk, Intercom, or similar platforms is a plus

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will screen your application and conduct an initial interview. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication is managed through our recruiting process to ensure fairness and confidentiality.

Pay

Hourly pay range of $16–$22/hr. This is a fully remote position with paid training on all systems and product knowledge. Growth opportunities into team lead or operations roles are available.

Equal Opportunity: Get A Job.ai and our clients are committed to creating inclusive environments and celebrating diversity among all team members.