Customer Success Manager – Moveworks

About This Opportunity

Our talent team is representing a confidential enterprise SaaS organization in their search for a Customer Success Manager. This role sits at the intersection of AI technology and enterprise workflow solutions, where you'll partner with some of the world's largest organizations to drive transformational business value.

As a trusted advisor, you'll work directly with executive sponsors and cross-functional teams to ensure customers achieve their strategic goals through intelligent technology adoption. This is an opportunity to shape customer onboarding strategy while acting as the critical voice of the customer within a rapidly evolving product landscape.

Responsibilities

• Partner with enterprise customers to drive product value and adoption across their organizations
• Develop and maintain trusted advisor relationships with executive sponsors and senior-level stakeholders
• Translate complex business needs into practical solutions by collaborating cross-functionally with internal teams
• Evolve and iterate on customer onboarding strategies to improve time-to-value
• Drive customer engagement, adoption, and growth through strategic planning and execution
• Help customers identify, quantify, and achieve transformational goals through technology implementation
• Adapt to product changes and communicate strategic updates to stakeholders effectively
• Gather and synthesize customer feedback to inform product roadmap discussions
• Support large-scale enterprise deployments from planning through execution

What We're Looking For

• 5+ years of account management, implementation, or sales experience in enterprise software or SaaS environments
• Demonstrated experience explaining technical solutions and building compelling business cases for senior executives
• Proven track record supporting deployments with large enterprise customers
• Strong problem-solving abilities with a process-focused mindset and commitment to continuous improvement
• Experience building relationships at all organizational levels, including C-suite executives
• Diplomatic communication style with the ability to remain poised under pressure
• Voracious appetite for learning and professional growth
• Bachelor's degree required
• Willingness to travel 10-25% of the time
• Location: Canada or USA

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and career goals. Once we've confirmed mutual fit, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all communication and coordination flows through our team to ensure the best experience for everyone involved.

Pay

Pay details will be discussed during the screening process and are competitive with enterprise SaaS market rates for this role and location.

Equal Opportunity

Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.