Customer Service Representative (5321) – Jonesboro, AR

Domino's is hiring a full-time Customer Service Representative in Jonesboro, AR, to be the voice of our brand—handling customer inquiries, processing orders, and ensuring every interaction reflects our commitment to quality service and timely delivery.

About the Role

As a Customer Service Representative at our Domino's location in Jonesboro, you'll be at the front lines of our business, managing customer calls and digital inquiries while supporting our store team. This position offers the opportunity to develop strong communication skills, learn the restaurant industry from the ground up, and contribute directly to customer satisfaction and store operations. Working in a fast-paced environment, you'll handle multiple communication channels and maintain accuracy under pressure—skills that build a foundation for growth within Domino's or any service-oriented field.

Key Responsibilities

• Answer customer calls and messages promptly, addressing order inquiries, special requests, and concerns with professionalism and patience
• Process customer orders accurately, confirming details and payment information
• Resolve customer issues and complaints, escalating complex situations to management when appropriate
• Support store operations by communicating between customers and the production team
• Maintain order and delivery tracking, providing customers with accurate timing and status updates
• Document interactions and feedback to maintain store records and support quality improvement

Qualifications

• High school diploma or equivalent (or currently enrolled)
• Strong verbal communication skills and friendly, professional demeanor
• Ability to multitask and manage time efficiently in a busy environment
• Basic computer skills and comfort with point-of-sale systems
• Reliable transportation and availability to work full-time shifts
• A customer-first mindset and willingness to support team goals

Why Join Domino's

Domino's offers opportunities to work with a well-established brand trusted by customers across Jonesboro and nationwide. You'll join a team that values reliability, trains employees to succeed, and creates a workplace where your contributions matter. Whether you're starting your first job or building your career in customer service, Domino's supports professional development and advancement.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.