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CSA Senior Quality Manager

Jacobs at a glance

SEC filings mentioning "Jacobs": 10,000+ · SIC industry: Heavy Construction Other Than Bldg Const - Contractorssearch EDGAR

Jacobs

Jacobs is seeking an experienced CSA Senior Quality Manager to join our People & Places Solutions team in Birmingham, Jefferson County. In this full-time role, you'll lead quality excellence initiatives and ensure our clients receive the highest standard of service through rigorous oversight and continuous improvement.

About the Role

As CSA Senior Quality Manager, you'll take ownership of quality assurance and quality control operations within our organization. Your leadership will be essential to maintaining the standards our clients depend on and strengthening the reputation Jacobs has built as a trusted partner for innovative solutions that improve communities and the built environment.

What You'll Do

  • Establish, implement, and refine quality assurance frameworks and procedures across operations
  • Lead and develop quality assurance teams, fostering a culture of accountability and excellence
  • Ensure full compliance with client specifications, regulatory requirements, and industry standards
  • Conduct systematic quality reviews, audits, and assessments of service delivery
  • Partner directly with clients to understand their quality needs and address concerns promptly
  • Identify opportunities for process optimization and implement improvements that enhance efficiency and client outcomes
  • Track quality metrics, analyze performance data, and present findings to senior management

What We're Looking For

  • Minimum 5+ years of quality assurance, quality management, or related professional experience
  • Demonstrated success in a senior quality leadership position
  • Solid understanding of quality management systems, compliance frameworks, and industry best practices
  • Exceptional interpersonal and communication abilities with strong client management skills
  • Proven capacity to lead teams, influence stakeholders, and drive organizational improvements
  • Strong analytical skills with meticulous attention to detail
  • Bachelor's degree in a relevant field or equivalent work experience

About Jacobs

Jacobs is a global professional services leader delivering transformative solutions that positively impact the world's communities and environments. Our People & Places Solutions business reflects our core mission: creating meaningful improvements in how and where people live, work, and thrive.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Working in Birmingham, West Midlands

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Birmingham is a city and metropolitan borough in the West Midlands County, of England. It is the largest local authority district in England by population and the second-largest city in Britain – commonly referred to as the second city of the United Kingdom – with a population of 1.2 million people in the city proper in 2024. Birmingham borders the Black Country to its west and, together with the city of Wolverhampton and towns including Walsall, West Bromwich, Dudley and Solihull, forms the West Midlands conurbation. The Royal Town of Sutton Coldfield is incorporated within the city limits to

England is a country that is part of the United Kingdom. It is located on the island of Great Britain, of which it covers about 62%, and more than 100 smaller adjacent islands. England shares a land border with Scotland to the north and another land border with Wales to the west, and is surrounded by the North Sea to the east, the English Channel to the south, the Celtic Sea to the south-west, and

  • Elevation 114m (374 ft)

Source: Wikipedia (state)

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